Here, "impossible" isn't part of our vocabulary. You'll face some of the toughest but most rewarding challenges of your career. They're worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.
The Crown Is Yours
As a Risk Withdrawal Operations Associate you will leverage your analytical skills to safeguard our global operations. In this role you will handle customer and VIP inquiries regarding deposits, withdrawals, and chargebacks. You will work within our Risk and Withdrawal Operations department to assist our customers and internal teams with the goal of maximizing and recovering revenue generation along with mitigating future losses.
What you'll do as a Risk Withdrawal Operations Associate
- Review player deposit and withdrawal transactions for potential fraud to ensure DraftKings' merchant accounts are correctly maintained.
- Maintain knowledge of the upcoming industry and product risks, regulatory changes, emerging risks, and trends.
- Support the discovery, containment, and prevention of fraud and abuse groups.
- Act as a point of contact for Payment Service Provider (PSP) inquiries.
- Review daily chargeback reconciliation reports and notifications of incoming disputes from Payment Service Providers within our internal database.
What you'll bring
- At least 1 year of relevant experience in banking, business, or finance is strongly preferred.
- Bachelor's degree or equivalent in relevant fields.
- Knowledge of payment processing and chargebacks, ideally in an e-commerce environment.
- Experience in SQL and intermediate Excel is preferred, but not required.
- Data-driven, strategic mindset, and strong attention to detail.
- Competence with Zendesk and Microsoft Office product suite.
- Ability to work holidays, nights and weekends.
#LI-AH1
Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US hourly rate for this full-time position is 19.34 USD - 24.18 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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What We Do
It's simple, at DraftKings, we believe life is more fun when you're in on the action. For that reason, we’re committed to responsibly creating the world’s favorite games and betting experiences. We’re developing the most innovative and entertaining real money products and offers; to forever transform how people experience sports; to be a fully vertically integrated sports betting operator. It's our ultimate goal to build the best, most trusted, and most customer-centric destination for our players.
We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Why Work With Us
Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers. Ready to own what’s next?
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our flexible hybrid policy empowers team members to work where they’re most productive—whether at home or in our collaborative offices. We trust our teams to choose what works best for them to thrive and innovate.
