Risk & Underwriting Analyst

As a Risk and Underwriting Analyst, you will play a vital role in supporting NMI's risk management program focused on protecting NMI from threats and ensuring the compliance of our payment operations. Reporting to NMI's Manager of Risk and Underwriting, you will be responsible for monitoring and managing the resolution of risk related issues in a timely manner; conducting various tasks with the goal of managing and mitigating portfolio risk, minimizing losses attributable to merchant card/ACH processing and supporting underwriting of merchants. This role requires direct interaction with NMI's Sponsor Bank(s), processors and internal teams to ensure all items are addressed in alignment with portfolio processing expectations.

Responsibilities:

• Review merchant transaction details and make decisions based on parameters as well as processing activity (i.e. merchant's average ticket, month-to-date volume vs expected volume, invalid authorizations, ACH returns, and chargebacks) 
• Review daily monitoring reports (i.e. chargeback, retrieval and next day funding summary reports). Take appropriate action where appropriate to resolve chargeback related problems
• Recommend accounts for termination, as appropriate
• Investigate accounts to identify risks (i.e. fraudulent merchants, card testing, money laundering, account takeover, and other fraud or risk vectors)
• Review merchant exception reports and act on issues in accordance with procedures
• Perform periodic risk based merchant reviews
• Provide backup support to the underwriting team to assist in underwriting merchants when necessary
• Contact merchants and secure supporting documentation to support underwriting and/or risk management work, as needed
• Contribute to root cause analysis to identify opportunities to better predict, prevent, and mitigate risk within NMI's existing process
• Assist with internal quality assurance reviews
• Support continuous monitoring efforts and processes to maintain compliance with NMI's risk tolerance
• Help manage the portfolio by developing a deep understanding of risk across industries, geographies, and operating models
• Manage assignments of additional risk and underwriting related initiatives as assigned

Qualifications

• High school degree or equivalent; Associates and/or Bachelor's degree preferred
• Minimum of 1 to 3 years of risk management experience in the financial services, FinTech and/or payments industry 
• Experience applying critical thinking and problem solving; challenge the status quo to generate new ideas and take an open minded approach to situations
• Self-starter able to maintain a high level of accuracy in a high-speed environment
• Ability to maintain confidential customer & Company information in a responsible and secure manner
• Ability to work independently with minimal supervision 
• Open to learn and adapt to ongoing changes and new processes 
• Knowledge of risk schemes, risk prevention methods, and risk detection tools
• Experienced in risk analysis, identifying fraudulent trends, managing investigations and mitigating credit and/or risk losses
• Exercise sound judgment in assessing potential regulatory and reputational risks
• Exceptional written and verbal communication skills
• Knowledge of Aperia, ScanX, Merchant Central, CBOS, and/or TSYS a plus
• Specific industry certification such as CAMS, ETA CPP, or CPFPP a plus

We Offer:

• Annual salary of $65,000 - $75,000
• A remote first culture!
• Flex PTO
• Health, Dental and Vision Insurance
• 13 Paid Holidays
• Company volunteer days

Do you feel like you have a slightly out of the ordinary career path or history? We are open to all walks of life and very willing to hear your story. Please don't feel like this should be a barrier to securing a great career at NMI! We appreciate success can come in all shapes and sizes. Fill in the 'Additional Info' box on our application to tell us more about your path.

NMI enables our partners with choice, and challenge the one-size-fits-all approach to payment. You've probably used NMI in the last 24 hours without even realizing it. We're the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We're creative problem solvers who help visionaries smash through boundaries and think beyond what's possible so they can think about what's next. But we're not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We're all about enabling more payments in more ways and more places.

We believe that having a diverse group of employees strengthens both our work and our workplace. We're focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.

Equal Opportunity

NMI is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, sexual orientation or sexual identity, genetic information, citizen status (except those that do not have the legal right to be employed in the United States), disability, military service, service member, veteran status, or any other basis protected by applicable law.

Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.

Please be aware that NMI does not operate a license for the sponsorship of those who are not already eligible to work within the US. Unfortunately, therefore we cannot process any application from individuals unable to provide documentary evidence of their eligibility to commence work in the US.

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