Risk Operations Specialist
Location: Hybrid in New York (3 days in office)
Qualifications:
- 1+ years of experience within risk, customer experience or payment operations, ideally in the fintech space
- 1+ years experience working with ZenDesk
- Available to work between 9AM through 6PM EST, Monday through Friday
- Able to come to the office 3x a week for team collaboration
- Experience maintaining personal and group KPIs related to capacity and quality
- Excellent interpersonal, collaboration and communication skills
- Demonstrated ability to proactively problem solve and be a top-notch team player
Bonus points:
- Experience working on a global team
A day in the life and how you’ll make an impact:
- Handle frontline fraud decisioning to support ongoing business needs
- Manage escalations related to Risk decisioning through cross-functional collaboration
- Complete Zendesk tickets and written communications related to end users, internal escalations, partnerships or live payments according to relevant prioritization
- Communicate with customers via phone around account recovery efforts
- Contribute to projects, collaborate with team members on specialized efforts, and proactively drive new initiatives
About the team:
Melio's innovative platform has created new and exciting ways to engage US small businesses in the payments ecosystem; and as with any financial innovation, this has also introduced threats and vulnerabilities. The Risk & Compliance Team works to protect Melio's platform and users from fraudulent, abusive and prohibited activity. We work cross functionally, with nearly every function in the company, to ensure we are seeing the correct information to make the right decisions.
Our main objectives ensuring our money movement is in line with relevant regulatory obligations and keeping our users safe. Our teams play a critical role in maintaining Melio's reputation, financial stability, and operational continuity.
About Melio USA:
- Competitive compensation packages: We strive to make each and every employee feel valued and appreciated. The annual base salary range for this position is $80,000 - $90,000
- Medical, dental, vision: We offer highly competitive and selected plans with 100% coverage, FSA and HSA.
- 401K matching and stock options: Feel the investment of working at a hyper-growth startup.
- Wellness: We take a holistic approach to wellness at Melio with a focus on providing financial, physical, emotional, social, and community support for our employees.
- Time Off: Time to rest and recharge is a priority for us. We offer competitive vacation time, sick days, holidays, parental leave and wedding days to allow you to take the time you need, when you need it.
- Office culture: Remote work in the state of Colorado with site level social events and ad hoc in person team working sessions
- Growth and development: Lean on the diverse team to foster professional and personal growth through workshops, mentorship programs, and team building activities.
Melio builds business-to-business (B2B) payment tools so small business owners can spend less time in the back office and more time on their craft. As the fastest-growing B2B payment platform in the US, Melio is working hard to find new and better ways to help small businesses succeed in the ways that work best for them.
Melio's diversity, equity and inclusion efforts have always been a top priority within our team. We are an Equal Opportunity Employer, and all of our employees encompass different strengths, experiences and backgrounds. DEI within Melio prioritizes race, gender, age, disability status, veteran status, sexual orientation, religion and many other parts that make up one's identity. Having a diverse team across all offices is key to our success, and inclusion is each #TeaMelio member's responsibility.
Skills Required
- 1+ years of experience within risk, customer experience, or payment operations (ideally fintech)
- 1+ years experience working with Zendesk
- Available to work between 9AM through 6PM EST, Monday through Friday
- Able to come to the office 3x a week for team collaboration (Hybrid in New York)
- Experience maintaining personal and group KPIs related to capacity and quality
- Excellent interpersonal, collaboration and communication skills
- Demonstrated ability to proactively problem solve and be a top-notch team player
- Experience working on a global team
Melio Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Melio and has not been reviewed or approved by Melio.
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Healthcare Strength — Employer-paid options on select medical, dental, and vision plans, plus disability, life, and pet insurance, indicate robust healthcare coverage. Wellness resources, an EAP, and team fitness programs further strengthen the health offering.
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Retirement Support — Retirement offerings include a 401(k) plan with company contributions and an employee stock purchase plan to support long-term savings. These components add predictable, non-cash value to total compensation.
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Fair & Transparent Compensation — Pay is considered market-competitive across many roles, and sales packages include meaningful on-target earnings alongside base pay. Equity grants are included as part of standard packages, enhancing total compensation for many roles.
Melio Insights
What We Do
When we started Melio, we wanted to totally reinvent the way businesses pay each other. More than an efficient accounts payable tool, we’ve created a digital B2B payment platform that not only saves time but also improves cash flow. With Melio, you choose exactly how you pay and get paid, and stay on top of invoices for good. Every transaction is simple and seamless. We’re proud to help our growing community of businesses spend more time with their customers—and less time with their books.
Why Work With Us
Our culture and people are our top priorities. We champion a team that fosters DEI in all aspects. Our #TeaMelio is made up of hardworking go-getters, and we love to celebrate the successes of our team. and the continued success of our growing company! Melio fosters collaboration and transparency both internally and externally.
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