Risk Operations Manager

We are searching for a motivated individual contributor who will learn and partner with business units and vendors to conduct Fidelity’s required vendor risk management process, as well as assisting with business process improvements and technical enhancements. The individual will be completing moderate to complex operational tasks and activities that assess and mitigate risk of vendors. This includes conducting tactical activities to ensure the Business is assessing the inherent risk, and vendors are providing information for risk domains’ due diligence. You will also be sharing findings on the due diligence of vendors to allow business and other collaborators to make decisions in a timely manner. In addition, the incumbent will be responsible for researching issues and communicating recommended solutions to management. The individual will also be responsible for identifying process gaps and/or issues and escalating with proposed solution(s) in a timely manner.

• Bachelor’s degree required or equivalent (and relevant) experience

• 5 years of experience in operations, risk, audit, compliance, or Procurement

• Experience with vendor management or vendor risk management is a plus

• Familiarity with Fidelity’s businesses and risk programs is a plus

• Your ability to learn quickly, uphold high performance standards and thrive in situations where ambiguity is to be anticipated

• You coordinate and lead multiple concurrent priorities and deliver results in an accurate and timely manner while working in a fast-paced environment

• Strong analytical, organizational, and problem-solving skills. Data analysis and visualization skills is a plus

• Independent thinker, accountable for, and skilled in, exercising sound judgement

• You have influencing and interpersonal relationship skills

• You demonstrate the ability to make timely, informed decisions that advance critical priorities, capitalize on new opportunities, and resolve problems

• High degree of integrity and strong work ethic; decisive with orientation toward results, and a positive attitude

• You can present sophisticated information in a way that is easy for others to understand and articulate a point of view in a compelling and succinct manner

• Work with the Businesses to understand the scope of vendor services and assess inherent risk

• Apply sound judgment to recognize issues, assess risks, and identify items requiring intervention

• Conduct data quality analysis and vendor challenges to ensure that all internal and vendor data is aligned

• Leverage critical thinking and analysis skills in due diligence of the operational risk framework, evaluations, and decisioning

• Ability to coordinate various risk groups and business partners, and facilitate discussions to complete risk tasks

• Find opportunities to improve existing risk processes and develop new requirements for implementation

• Perform ad hoc tasks as it relates to vendor operational risk

The Vendor Risk Management and Operations Team is responsible for supporting a framework that protects Fidelity from vendor risks throughout the vendor life cycle. The program is continually evolving to mitigate emerging risks as vendor relationships, business needs, and regulations change. The program is highly collective and requires positive relationships with business units, centralized risk teams, senior leaders, and vendor managers across the enterprise.

Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.