The Risk Mitigation Associate – Fraud is a full-time position responsible for supporting GOVX’s efforts to prevent fraudulent activity, promote customer satisfaction through financial transaction processing, and minimize related financial losses. This role reports to the Risk Mitigation Manager and works closely with Member Services.
KEY RESPONSIBILITIES
- Review: Orders flagged by automated fraud prevention systems; investigate account details, verify information via phone/email, and confirm or cancel orders.
- Assist: Verify customer data and account history to prevent refund delays and mitigate fraud. Investigate: Potential violations of Terms of Use and educate customers to ensure compliance.
- Identify: Trends and communicate findings across departments to improve fraud prevention processes.
- Support: Investigate, analyze, and resolve chargeback cases; gather documentation to dispute unsupported claims.
Requirements
Education/Experience: Associate’s degree (Bachelor’s preferred) and 1+ years in e-commerce fraud or risk management.
Technical Proficiency:
- ERP: NetSuite or similar software.
- CRM: ServiceNow or similar enterprise level software
- Payments: Braintree and PayPal environments.
Skills: Strong analytical, organizational, and problem-solving abilities; capable of prioritizing in a fast-paced environment.
Attributes:
- Ability to perform well in a highly dynamic, diverse, and rapidly changing environment.
- Candidates with prior GOVX experience must have proven performance in these areas.
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. This role occasionally must lift and carry office equipment. Occasional evening, night, and weekend shifts are required during peak season (e.g. Black Friday)
Physical - This is a sedentary role.
Mental – Problem solving, making decisions, interpreting data, organizing, and reading/write.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Supervisory Responsibilities: None
Travel Requirements: None
Other duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Pay Range: $20.00 - $23.00 /hr.
Benefits
Paid Time Off, Paid Sick Leave, Paid Holidays
401(k) plan with discretionary match available
Medical, Dental, Vision, and Life Insurance
Flexible Spending Account (FSA), Health Savings Account (HSA)
Voluntary benefits including Critical Illness, Group Accident, Short Term Disability and Voluntary Life
Employee Referral Program
Discounts on the GOVX website
Skills Required
- Associate's degree
- Bachelor's degree
- 1+ years in e-commerce fraud or risk management
- Experience with ERP systems (NetSuite or similar)
- Experience with CRM/enterprise software (ServiceNow or similar)
- Experience with payments platforms (Braintree and PayPal environments)
- Strong analytical, organizational, and problem-solving abilities
- Ability to perform well in a dynamic, diverse, and rapidly changing environment
- Prior GOVX experience with proven performance in related areas
What We Do
GovX builds marketplaces to serve those who serve. Our flagship property (GovX.com) is the wishlist of America's military, firefighters, police officers and emergency medical service heroes. We sell the coolest gear (for both on-duty and off-duty needs), at the best prices, with amazing service, wrapped in an experience that is uniquely relevant to our community. With more than 5M members and over 2,000 brand partners, we are the largest access-controlled eCommerce company exclusively focused on the community of men and women who keep our country and communities safe.
