Product Manager - Risk and Customer Protection

Product Manager - Risk and Customer Protection

Fidelity Investments has an opening for a Product Risk Analyst that presents an outstanding opportunity to further an individual’s career in fraud controls and customer experience at one of the top financial service companies in America. We are a customer-facing team that provides customer protection support to Fortune 500 companies, major universities, and leading technology, finance, and healthcare companies. In this role, you will bring and grow your security, risk and fraud domain expertise to support multiple business and technology partners. You will engage with Product and Squad Leaders playing a direct role in understanding control gaps and working with partners to help mitigate fraud events against Fidelity customers and plan sponsors. You will help identify the WI and Core and Common security roadmap of our customer experience.

Specific responsibilities include:

• Applying a solid grasp of information technology processes and controls and a comprehensive understanding of risk and Cyber Threat Intelligence.
• Representing Customer Protection across various technology and business disciplines, with a focus on fraud prevention controls while conveying customer security expectations.
• Influence key decision makers through a combination of knowledge, reasoning, data analysis, and excellent writing and communication skills.
• Understanding, detailing and communicating status of projects within programs. Following the principles of Disclose, Accountability, Respond and Next Steps: Call out and communicate identified incidents or risks to the leadership team.
• Identifying where analysis is needed to take ideas from strategy to solutions.
• Knowing the latest industry fraud prevention trends and standard processes helping to ensure Fidelity meets evolving client expectations in these areas.

You will have the opportunity to engage and form relationships across business units including technology, cybersecurity, business operations, customer contact centers, experience design, fraud intelligence and risk management groups.

The Value You Deliver

• Identify fraud trends with our customers to help influence the security roadmap.
• Curiosity and passion to convey the risk of emerging threats in cybersecurity to our partners in business and technology.
• Help to Maintain Fidelity’s Leadership position in Fraud Prevention.
• Providing assurance with Workplace Partners and customers.

The Expertise and Skills You Bring

• 6-8 years of experience in information technology risk, cyber security, controls or audit roles.
• Bachelor’s Degree or equivalent experience in a Criminal Justice, Technology, Finance, or an equivalent area of study. Professional technology risk certifications (CISSP, Advanced Degree, CISM) preferred.
• Proven technical abilities in multiple areas (e.g., technology infrastructure and application controls, cyber security)
• Apply robust critical thinking and analytical skills in a constantly evolving threat landscape.
• Outstanding organizational, communication, and collaboration skills with corresponding successful experience operating in a fast-paced, regulated environment.
• Experience in Agile methodologies or iterative development processes.
• Ability to draw on the expertise of colleagues to bring forth the best story.

The Team

You will support the Customer Protection Experience team, a component of the Fidelity Workplace Customer Protection Center of Excellence (CoE). Our goal is to protect the Workplace community of thousands of plan sponsors and millions of participants and continue to advance Fidelity as a global leader in cybersecurity, data privacy, and fraud prevention.

As a member of the COE, you would be joining a culture that is defined by how our team member's work. We:

• Are trusted, collaborative partners who are engaged and transparent.
• Are security subject matter experts and continuous learners that are passionate about protecting our customers.
• Take personal accountability for quality & timely delivery of our services.
• Demonstrate inclusion and empathy where everyone feels safe to be their authentic selves.
• Foster associates’ well-being by supporting work-life balance and guilt-free time off.

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.