POSITION SUMMARY:
The Risk Management Specialist is responsible for the overall management of potential risks and liabilities within Boston Medical Center (BMC) and serves as a role model displaying behaviors that support a strong culture of safety. The Risk Management Specialist responds to patient harm events, learns from individual cases, identifies risk trends, and actively educates leaders, administrators, clinicians and staff regarding methods to maximize patient safety and simultaneously reduce professional liability claims.
Position: Risk Management Specialist
Department: Risk Management
Schedule: 40 hours
Essential Responsibilities/Duties
1. Event Intake & Triage
- Receives and reviews adverse event reports (computerized + phone)
- Manages intake and ensures timely follow-up
- Identifies sentinel events (SREs)
- Provides initial response guidance to staff
- Participates in on-call system
2. Investigation & Case Management
- Leads investigations (interviews, medical record review)
- Manages event reviews to meet 30-day completion
- Prepares investigation reports
- Collects documentation for claims defense
- Leads/coordinates high reliability collaborative case reviews
- Provides feedback to reporters
3. Data Management & Analytics
- Maintains RL Solutions database
- Tracks and analyzes adverse event data
- Reviews aggregate data for trends
- Identifies risk-prone processes and safety gaps
- Supports QA/RM databases for committee review
4. Regulatory & Compliance Reporting
- Reports to external agencies (DPH, DMH, CMS, BORIM QPS)
- Coordinates regulatory surveys and responses
- Ensures compliance with Safe Medical Devices Act (recalls)
- Keeps current with regulatory/legislative changes
5. Risk Mitigation & Legal Coordination
- Refers cases to Claims to reduce liability
- Partners with General Counsel
- Works with Patient Advocacy on risk/legal issues
- Supports defense preparation for claims
6. Patient Safety & Quality Improvement
- Collaborates with Quality & Patient Safety staff on action plans
- Designs interventions to prevent errors
- Monitors action plans post-SREs
- Identifies health equity gaps
7. Policy Development & Program Support
- Reviews and develops hospital policies
- Supports department-specific safety programs
- Ensures communication of RM policies
8. Education, Communication & Collaboration
- Educates staff on risk management, patient safety and liability reduction
JOB REQUIREMENTS
EDUCATION:
Bachelor’s Degree required.
Advanced degree (i.e., JD, master’s) preferred.
Concentration in nursing, science or other healthcare related field preferred.
CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:
CPHRM preferred.
RN Preferred.
EXPERIENCE:
With CPHRM or RN certification - Requires at least 5 years of clinical care/healthcare experience.
Minimum of 7 years' relevant work experience in risk management required in lieu of degree/license
Minimum of 2 years in risk management/patient safety/quality improvement.
KNOWLEDGE, SKILLS & ABILITIES (KSA):
Prior risk management or related experience in a healthcare setting required; knowledge of medical malpractice, healthcare law, and healthcare terminology preferred.
Must have interpersonal skills necessary to deal effectively with administrative and clinical leadership, staff, clinical chairpersons, and other healthcare professionals.
Ability to effectively interview individuals and groups from diverse professional backgrounds.
Ability to maintain confidentiality and handle matters of sensitive nature.
Ability to collect event information and organize into a coherent narrative.
Basic command of data management and analysis required.
Highly self-motivated. Ability to manage multiple projects simultaneously and adhere to work deadlines.
Ability to inspire trust and be seen as someone who provides support and assistance.
Excellent verbal and written communication skills.
Excellent presentation skill including ability to speak before large audiences and prepare and provide presentations.
Excellent computer skills including Microsoft Office; ability to learn new computer applications such as adverse event reporting software (RL Solutions).
Occasionally needed to work irregular hours or additional hours for on-call purposes.
Demonstrates flexibility and adaptability as role may evolve e in a changing environment.
Compensation Range:
$78,000.00- $113,000.00This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.
NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.
Equal Opportunity Employer/Disabled/Veterans
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
Skills Required
- Bachelor's degree
- Advanced degree (JD or master's)
- CPHRM certification
- Registered Nurse (RN)
- Minimum 7 years relevant risk management work experience (required in lieu of degree/license)
- If CPHRM or RN, at least 5 years clinical care/healthcare experience
- Minimum 2 years in risk management/patient safety/quality improvement
- Prior risk management or related healthcare experience
- Excellent computer skills including Microsoft Office
- Familiarity with or ability to learn adverse event reporting software (e.g., RL Solutions)
Boston Medical Center (BMC) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Boston Medical Center (BMC) and has not been reviewed or approved by Boston Medical Center (BMC).
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Pay Growth & Progression — Recent union agreements delivered significant raises for nurses and many non‑RN groups, lifting pay levels in those cohorts. Feedback suggests these structured increases improved satisfaction for roles covered by the contracts.
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Affordable Benefits — An option for a no‑premium medical plan, strong pharmacy discounts, and low‑cost same‑day care position healthcare as cost‑effective. Additional programs like diabetes support and coaching further reduce out‑of‑pocket burden.
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Leave & Time Off Breadth — Full‑time staff receive a large PTO bank that grows over time and extended parental leave for birth or adoption. Colleagues also have access to emergency child and elder care supports and childcare discounts.
Boston Medical Center (BMC) Insights
What We Do
Boston Medical Center, located in Boston’s historic South End, is a private, not-for-profit, 567-bed, academic medical center and the primary teaching affiliate for Boston University School of Medicine. Recognized for its high-quality, nationally ranked and comprehensive medical care for the entire family, patients have access to the most current treatment and advancements at BMC. BMC physicians lead the way in pioneering new therapies that impact the care of patients locally and worldwide. In 2013, BMC made the decision to invest in a four-year campus redesign that includes additions to buildings, upgrades to existing structures, and an expansion of the Emergency Department. Once completed, the redesign will provide clinical workspaces with state-of-the-art facilities and equipment to solve BMC's most pressing care delivery needs. Already complete, the hospital’s Shapiro Center is Boston’s newest outpatient care facility and features a quarter-million square feet of clinic space, key support services, one of the region’s most technologically advanced pharmacies, and a bright, spacious café. Housed in a facility that provides world-class, patient-centered care at every visit, BMC doctors are among the best in their field. Many are recognized annually as “Top Doctors” in their medical and surgical specialties by publications such as U.S. News & World Report and Boston magazine. Boston Medical Center is also the largest safety net hospital in New England and extends into the community as a founding partner of Boston HealthNet, a network of 15 community health centers throughout Boston serving more than a quarter million people annually. No matter whom you meet at BMC, all are committed to providing every patient and family member with the highest quality of care, respect, warmth and compassion.
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