Risk Manager

Posted 27 Days Ago
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5 Locations
In-Office or Remote
Senior level
Fintech
The Role
Own a portfolio of strategic Fleet, Fuel & Mobility customers, drive retention and revenue through account planning, upsell/cross-sell, executive engagement, KPI/ROI-focused business reviews, risk mitigation, and cross-functional coordination. Advocate customer needs to Product and Delivery while mentoring peers and improving Customer Success processes.
Summary Generated by Built In

About Enfuce:

  • Founded in 2016, Enfuce is a female-founded and led global payments partner solving payments complexity for ambitious brands, banks and fintech leaders. Born in the Nordics and built for the world, Enfuce combines deep payments expertise with cloud-native technology to help customers launch and scale with confidence.

  • Enfuce is a strategic issuing and licensing partner delivering premium, flexible payment programmes across consumer, commercial and B2B use cases. Built for fast launch and trusted scale, Enfuce designs, launches and runs card programmes supporting debit, credit, prepaid, fleet and fuel propositions, alongside digital wallets and card scheme connectivity.

  • Enfuce combines cloud-native issuing, embedded compliance and fraud intelligence to deliver velocity with control. Its modular technology and in-house expertise enable customers to create tailored payment solutions that are flexible, scalable and secure.

  • As a regulated payments partner, Enfuce holds Electronic Money Institution licences from both the Finnish Financial Supervisory Authority and the UK Financial Conduct Authority and is a principal member of Visa and Mastercard. Its PCI-DSS-certified, cloud-native platform is designed for enterprise-grade reliability and global scalability, with 99.999% platform uptime.

  • Enfuce has raised €73.5 million in funding and has received industry recognition including Fintech of the Year and Best ESG Campaign at the 2024 European Fintech Awards.

About The Role:

  • As a Risk Manager at Enfuce, you'll play an important role in supporting our second line risk management function, helping identify, assess, monitor and report key risks across the business.

  • You'll work closely with our Senior Risk & Compliance Manager and Chief Risk Officer to maintain a practical and effective enterprise risk management framework, providing constructive advice, challenge and oversight to first line teams.

  • This is a hands-on risk role with exposure across the organisation. You'll support areas including RCSAs, risk appetite, KRIs, incident management, operational resilience, control testing, issue tracking and risk reporting.

  • We're looking for someone who understands what good second line risk management looks like in practice and can combine strong risk discipline with a pragmatic, solution-oriented approach.

What You'll Be Doing:

  • Support the maintenance and development of Enfuce's enterprise risk management framework, including policies, risk taxonomy, methodologies and governance processes.

  • Coordinate and support Risk and Control Self-Assessments across business areas, helping teams identify risks, assess controls, challenge residual risk positions and track remediation.

  • Support the development and monitoring of Enfuce's Risk Appetite Framework, including appetite statements, thresholds, escalation routes and reporting.

  • Develop, monitor and report Key Risk Indicators, following up with metric owners and escalating areas operating outside agreed appetite.

  • Prepare clear risk reporting for governance forums, including the Risk & Compliance Committee and other management committees.

  • Review and challenge risk and control information provided by first line teams, improving the quality and consistency of management information.

  • Support second line oversight of incidents, including risk assessment, severity and impact review, root cause analysis, lessons learned and remediation tracking.

  • Help assess whether incidents create regulatory notification requirements, working with Compliance, Legal, Operations and other relevant teams.

  • Contribute to the continuous improvement of Enfuce's incident management framework and processes.

  • Provide risk input into operational resilience, business continuity, outsourcing, third party risk and DORA-related activity.

  • Support the development of risk scoring methodologies, impact assessments and risk matrices.

  • Provide constructive second line challenge on business initiatives, product or process changes, incidents and remediation plans.

  • Conduct control testing, thematic reviews, monitoring activity and targeted risk assessments.

  • Support risk-related regulatory submissions, incident notifications and other regulator-facing responses.

  • Track risk issues, control deficiencies and remediation actions through to completion.

  • Help strengthen risk awareness across Enfuce through guidance, stakeholder engagement and practical support.

What You'll Bring:

  • Practical risk management experience gained within financial services, fintech, payments or another regulated environment.

  • Strong understanding of risk management principles and how they operate within a second line function.

  • Experience with RCSAs, risk registers, control assessments, risk scoring, risk reporting or risk governance.

  • Experience supporting risk appetite frameworks, KRIs, committee reporting or management risk reporting.

  • Practical exposure to incident management, including assessment, root cause analysis, issue tracking, remediation monitoring and lessons learned.

  • Good understanding of operational risk, control design, control effectiveness and remediation.

  • Working knowledge of operational resilience, business continuity, outsourcing or third party risk.

  • Ability to review risk and control information, identify themes and translate them into clear management information.

  • Confidence providing constructive challenge while remaining pragmatic and commercially aware.

  • Strong written and verbal communication skills, including communication with senior stakeholders and governance committees.

  • Ability to work across multiple teams and manage competing priorities through to completion.

  • Experience within payments, e-money, card issuing, BIN sponsorship or embedded finance would be highly advantageous.

  • Knowledge of UK or EU payments and e-money regulation would be beneficial.

  • Experience with DORA, operational resilience, outsourcing regulation, GRC tooling, regulatory notifications or automated risk reporting is also valuable.

Why You’ll Love Working At Enfuce:

  • High autonomy & ownership: We give you the freedom to own your work and trust you to make the best decisions for your projects.

  • Top-tier talent: Join a team of industry experts and highly skilled professionals who are as passionate as you are about innovation.

  • Unlimited growth potential: We support your ambition with plenty of room for personal and professional growth within the company.

  • Flexible, remote work: Work from anywhere up to 30 days, in an environment that values flexibility and work-life balance.

  • A supportive culture: You’ll be part of a team that encourages, motivates, and celebrates success together.

Comprehensive benefits package: We take care of our people with great benefits to match the value you bring.

Benefits & Perks:

Fair pay and employee stock option:

  • We value the input of every employee and want you to tap into the growth we build together. That’s why our salaries are competitive and reassessed regularly, and you have access to an employee stock option program.

Flexible Paid Time Off:

  • We offer a flexible paid time off policy, providing up to 5 weeks of annual vacation days and paid family leave, subject to country regulations. Additionally, you can benefit from hybrid or remote work options, promoting a healthy work-life balance.

Regular Fun With Your Team:

  • To spend other than work-related time with your teammates, you get a team activity budget for three quarters a year. The fourth quarter is reserved for a company-wide event.

Healthcare, Mobile Phone and More:

  • Depending on location, additional benefits can include healthcare, pension, phone support, lunch, wellbeing and insurance benefits.

Skills Required

  • Eight or more years of experience in Customer Success, Key Account Management or another senior client-facing role within payments, fintech, financial services, fleet, fuel or mobility.
  • Strong experience working directly within the fleet, fuel or mobility ecosystem or serving customers in these sectors.
  • Good understanding of how payments fit into the Fleet, Fuel & Mobility value chain (fuel retailers, fleet card providers, EV charging operators, mobility platforms, leasing companies).
  • Proven success managing and growing high-value, complex enterprise accounts with multiple stakeholders and business units.
  • Strong commercial mindset with demonstrable revenue generation through upselling, cross-selling and strategic account development.
  • Confidence working with C-level and senior stakeholders in complex enterprise environments.
  • Strong understanding of regulated financial services environments and exposure to BaaS, embedded finance, card issuing or issuer processing.
  • Ability to combine strategic account planning with hands-on execution.
  • Strong communication, planning and prioritisation skills.
  • Experience leading cross-functional collaboration across Sales, Product, Legal, Finance and Technical Delivery.
  • Genuine customer advocacy mindset combined with strong commercial judgement.
  • Fluent English.
  • Additional European languages.
  • Experience with card issuing or processing within Fleet, Fuel & Mobility.
  • Experience across EV charging, CPOs, eMSPs, fleet management, loyalty or payments within other retail environments.
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The Company
HQ: Espoo
150 Employees
Year Founded: 2016

What We Do

Enfuce is the strategic partner for innovative, modern and globally scalable payment card programmes. We were born in the Nordics but are built for the world. Alongside our customers, we create payment solutions that drive transformative business growth and deliver exceptional customer engagement on our industry leading, modular, cloud based platform. With vast payments experience, tried and tested tech, and a blazing entrepreneurial spark, Enfuce helps co-create practical, secure and scalable solutions that help you innovate and differentiate. Holding both an EMI license (Electronic Money Institution), from the Finnish Financial Supervisory Authority, and Financial Conduct Authority in the UK, Enfuce enables operations across geographies to unlock a world of possibility. Everything we do is underpinned by first-class technical expertise, security and compliance, giving our customers confidence that change will be calm and controlled. Integrity is part of our Nordic DNA. It means we’re transparent, straight-talking and we go the extra mile to deliver the best outcome - always. What’s better than that? Our impact also extends beyond the world of payments. Enfuce is a force for good, actively working to create a more equitable and sustainable future via its internal and external initiatives focusing on sustainability and social inclusion to create a more prosperous world for all.

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