Risk Manager Operations

Please Note: We are unable to consider visa sponsorship for this role

The Role 

We seek a candidate that is a self-starter who thrives in a fast-paced environment, possesses strong interpersonal skills and demonstrates persistence when resolving issues. If you can effectively manage vendor relationships, are comfortable challenging the status quo and can foster positive partnerships, please read on...

In Wealth Cash Solutions Personal Cards, we are embarking on a multi-year journey to improve our debit card program – including enhancing our ability to service customers over our live channels, improving the digital experiences (web and mobile), and optimizing our vendor partnership structure. A significant component of this initiative is to establish new direct relationships with a spectrum of vendors across our debit cards ecosystem, ranging from card production to digital wallets to ATM networks. Therefore, the team is searching for a vendor manager who can lead the process of defining the optimal range of partners, establish contractual relationships, and maintain these relationships as we reach a steady state phase in our new operating model. 

During our implementation phase:​ 

• Work closely with internal teams, including finance, compliance, and operations, to align on an optimal vendor management strategy across debit program ​ 

• Identify and assess potential risks to the vendor management transition, develop mitigation strategies, and implement appropriate controls to minimize disruptions​ 

• Collaborate with legal and procurement to establish new contracts and/or revise existing contracts​ 

Once we reach steady state:​ 

• Oversee vendor procurement, diligence, and the onboarding process for all new vendors

• Field inquiries and issues submitted by vendors, ensuring timely and effective resolution​ 

• Coordinate vendor billing for all business units and functions​ 

• Track and report on vendor KPIs, including service quality, timeliness, and cost-effectiveness,

• Conduct KPI performance reviews to identify areas to improve vendor relationships​ 

• Conduct regular KPI performance reviews sessions with vendors, recapping recent performance, addressing concerns, and discussing opportunities for improvement​ 

• Oversee vendor contract management by tracking contract milestone, renewals, and amendments​ 

• Document interactions and transactions with vendors for reference and audit purposes 

The Expertise and Skills You Bring   

• Bachelor’s degree in Finance/Accounting or equivalent; Minimum of 5-7 years of experience

• Ability to create financial models, conduct scenario analysis, understanding of financial and accounting principles

• Prior work experience at a bank, asset manager, or similar financial services provider is preferred ​ 

• Strong understanding of debit card operations, payments processing, and financial regulations​ 

• Exceptional analytical, communication, conceptual thinking, project management and problem-solving capabilities

• Develop and deliver cogent, informative presentations for leadership

• Experience influencing outcomes based upon your ability to establish trust, engage with partners, and lead through difficult situations

• Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions​ 

• The ability to communicate complex concepts or situations in a clear and concise manner.   

• Thea ability to handle multiple projects or activities simultaneously and deliver results in an accurate and timely manner.   

• Discovering, understanding, and mitigating the risks of vendors.

• Cultivate a positive outlook, value diverse perspectives, are naturally upbeat, demonstrate intellectual curiosity, initiative, and have passion for learning new skills and capabilities.  

The Team

Fidelity’s Cash Solutions domain has critical building blocks for our customers. Our vision is to expand the role Fidelity can play for our customers in this critical area of their finances, by offering innovative capabilities to serve the spending and saving needs of new and existing customers.

Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.