Major Activities
- Assists in monitoring the Legal Calendar for discovery, mediations, trials, and other dates to ensure all timelines are met appropriately
- Gathers and compiles sensitive company information and documents for discovery requests related to general liability loss
- Responsible for the preservation of evidence such as CCTV and products in anticipation of litigation.
- Participates in quarterly claim reviews, actuary meetings, and financial reviews
- Assists in supporting the Injury Counselors in gathering timecards and other requested information for subpoena request
- Assists in managing and reviewing certificates of insurance from product vendors for insurance compliance
- Assists the Manager - Regulatory Compliance by providing prompt product-related injury information
- Assists in daily internal claim system date update
Other duties as assigned
Minimum Education
- Bachelor's degree or equivalent experience
Minimum Type of Experience the Job Requires
- Multi-Line Adjuster license
- 3+ years of multi state retail claim experience including litigated claims management
- Excellent verbal/written communication skills, organizational skills, attention to detail and can work independently
- Strong analytical and problem-solving skills
- Proficient with Microsoft Office Suite and related claim software
- Occasional planned travel
Preferred Type of Experience the Job Requires
- Action-oriented, independent, self-starter, comfortable working in an unstructured, fast-paced environment
- Retail experience a plus
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit www.michaels.com.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
Skills Required
- Bachelor's degree or equivalent experience
- Multi-Line Adjuster license
- 3+ years multi-state retail claim experience including litigated claims management
- Excellent verbal and written communication, strong organizational skills, attention to detail, and ability to work independently
- Strong analytical and problem-solving skills
- Proficient with Microsoft Office Suite and related claim software
- Occasional planned travel
- Action-oriented, independent self-starter, comfortable in unstructured fast-paced environments
- Retail experience
Michaels Stores Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Michaels Stores and has not been reviewed or approved by Michaels Stores.
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Healthcare Strength — Multiple medical, dental, and vision options are available alongside virtual care and an Employee Assistance Program. Basic life and AD&D are provided for full-time team members, with optional disability coverage.
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Retirement Support — A 401(k) plan with company matching supports savings for retirement. Eligibility begins after a short tenure period.
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Wellbeing & Lifestyle Benefits — Team members receive broad merchandise and custom framing discounts plus partner savings on fitness, travel, and services. Programs such as Michaels CARES and tuition assistance add wellbeing and development support.
Michaels Stores Insights
What We Do
The Michaels Companies, Inc. is North America's largest specialty provider of arts, crafts, framing, floral, wall décor, and seasonal merchandise for Makers and do-it-yourself home decorators. The Company owns and operates more than 1,200 stores in 49 states and Canada. Additionally, the Company serves customers through Michaels.com, consumercrafts.com and aaronbrothers.com. The Michaels Companies, Inc., also owns Artistree, a manufacturer of high quality custom and specialty framing merchandise, and Darice, a premier wholesale distributor in the craft, gift and decor industry.
