The Role
Investigate high-risk fund additions, purchases, and money movements via real-time queues to resolve fraud alerts and mitigate losses. Support escalated customer inquiries, respond to banking partner questions, and validate customer information for KYC. Analyze transaction patterns to identify fraud trends and recommend rule or system improvements. Maintain performance standards, participate in special projects, and balance fraud prevention with positive customer experience.
Summary Generated by Built In
Greenlight is the leading family fintech company on a mission to help parents raise financially smart kids. We proudly serve more than 6 million parents and kids with our award-winning banking app for families. With Greenlight, parents can automate allowance, manage chores, set flexible spend controls, and invest for their family’s future. Kids and teens learn to earn, save, spend wisely, and invest.
At Greenlight, we believe every child should have the opportunity to become financially healthy and happy. It’s no small task, and that’s why we leap out of bed every morning to come to work. Because creating a better, brighter future for the next generation depends on it.
Greenlight is seeking a Risk Management Specialist to join their Risk Operations team. Reporting to the Associate Manager, Risk Management, this role is pivotal in upholding the organization's financial integrity and protecting against fraud. If you're passionate about shaping a financially healthy and happy future for kids, this opportunity could be your chance to make a significant impact.
What you will be doing:
- Perform detailed analysis of high-risk add funds, purchases, and money movement via real-time queues, resolving Fraud Alerts promptly to mitigate potential revenue losses and customer harm resolving Fraud Alerts promptly to mitigate potential revenue losses and customer harm.
- Support customer inquiries escalated from Customer Service Representatives
- Maintain performance standards to ensure efficiencies and accurate decision-making.
- Determine existing fraud trends by analysing accounts and transaction patterns, and share feedback on observations. Recommend best practices based on changing patterns and trends.
- Identify fraud rules and system improvements to mitigate loss and increase department efficiency while ensuring a positive customer experience.
- Respond to banking partner inquiries regarding suspicious card activity as needed, and interact with external customers to validate information for KYC processes and transaction validation. Participate in special projects as required.
- Determine existing fraud trends by analyzing accounts and transaction patterns, and share feedback on observations. Recommend best practices based on changing patterns and trends.
- Identify fraud rules and system improvements to mitigate loss and increase department efficiency while ensuring a positive customer experience.
- Respond to banking partner inquiries regarding suspicious card activity as needed, and interact with external customers to validate information for KYC processes and transaction validation. Participate in special projects as required.
What you should bring:
- 2+ years experience in risk review, backed by strong knowledge of back-end systems and Risk Assessment 2+ years experience in risk review, backed by strong knowledge of back-end systems and Risk Assessment Methodologies
- Based in Bangalore, available for immediate joining in overnight shift, and flexible for a hybrid work model, with a with a well-equipped WFH setup
- Demonstrated analytical skills, adaptability, and ability to work independently or as part of a team
- Excellent written, verbal, and interpersonal communication skills, along with a proactive approach to learning and development
- Proficient in Google apps, fraud solutions providers, with a Bachelor's degree or equivalent work experience.
Shift Timings:
- Tuesday - Saturday: 11:30pm - 8:30am OR
- Wednesday - Saturday: 9:30pm - 8:30am
Who we are:
It takes a special team to aim for a never-been-done-before mission like ours. We’re looking for people who love working together because they know it makes us stronger, people who look to others and ask, “How can I help?” and then “How can we make this even better?” If you’re ready to roll up your sleeves and help create a world where every child grows up to be happy and healthy in money and life, apply to join our team.
Greenlight is an equal opportunity employer and will not discriminate against any employee or applicant based on age, race, color, national origin, gender, gender identity or expression, sexual orientation, religion, physical or mental disability, medical condition (including pregnancy, childbirth, or a medical condition related to pregnancy or childbirth), genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law.
Greenlight is committed to an inclusive work environment and interview experience. If you require reasonable accommodations to participate in our hiring process, please reach out to your recruiter directly or email [email protected].
Skills Required
- 2+ years experience in risk review
- Strong knowledge of back-end systems and risk assessment methodologies
- Based in Bangalore and available for immediate joining in overnight shift (hybrid, well-equipped WFH setup)
- Demonstrated analytical skills, adaptability, and ability to work independently or as part of a team
- Excellent written, verbal, and interpersonal communication skills
- Proficient in Google Apps and fraud solutions providers
- Bachelor's degree or equivalent work experience
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The Company
What We Do
Greenlight is a debit card and money app for families. Our mission is to shine a light on the world of money for families and empower parents to raise financially-smart kids. Millions of parents and kids use Greenlight to earn, save, spend wisely, give and invest. Parents can set flexible spend controls, manage chores, automate allowances and invest for their kids’ futures. The Greenlight team calls Atlanta home, but we have team members across the country. We’re pet enthusiasts, PTA presidents, fantasy football champs, kickball-mates and volunteer dance teachers. We’re backed by Drive Capital, JP Morgan Chase, Wells Fargo, TTV Capital, Relay Ventures, NEA, Amazon, Ally Financial, SunTrust Bank and Synchrony Financial. We were picked for CB Insights’ Fintech 250.
