Greenlight is a family technology company on a mission to help families raise financially smart kids and navigate life together. Its suite of products — including the Greenlight app, debit card, Safe Family GPS trackers, and Family Hub — brings together financial tools, safety features, and everyday family management in one connected experience. Designed for busy families who want convenience without compromise, Greenlight continues to innovate alongside the evolving needs of modern life. Today, more than 6.5 million family members trust Greenlight to stay in sync.
At Greenlight, we're here to make the day-to-day easier and futures brighter, so families can spend less time managing life, and more time living it. That's why we get out of bed every morning.
What you will be doing:
- Perform detailed analysis of high-risk add funds, purchases, and money movement via real-time queues, resolving Fraud Alerts promptly to mitigate potential revenue losses and customer harm resolving Fraud Alerts promptly to mitigate potential revenue losses and customer harm.
- Support customer inquiries escalated from Customer Service Representatives
- Maintain performance standards to ensure efficiencies and accurate decision-making.
- Determine existing fraud trends by analysing accounts and transaction patterns, and share feedback on observations. Recommend best practices based on changing patterns and trends.
- Identify fraud rules and system improvements to mitigate loss and increase department efficiency while ensuring a positive customer experience.
- Respond to banking partner inquiries regarding suspicious card activity as needed, and interact with external customers to validate information for KYC processes and transaction validation. Participate in special projects as required.
- Determine existing fraud trends by analyzing accounts and transaction patterns, and share feedback on observations. Recommend best practices based on changing patterns and trends.
- Identify fraud rules and system improvements to mitigate loss and increase department efficiency while ensuring a positive customer experience.
- Respond to banking partner inquiries regarding suspicious card activity as needed, and interact with external customers to validate information for KYC processes and transaction validation. Participate in special projects as required.
What you should bring:
- 2+ years experience in risk review, backed by strong knowledge of back-end systems and Risk Assessment 2+ years experience in risk review, backed by strong knowledge of back-end systems and Risk Assessment Methodologies
- Based in Bangalore, available for immediate joining in overnight shift, and flexible for a hybrid work model, with a with a well-equipped WFH setup
- Demonstrated analytical skills, adaptability, and ability to work independently or as part of a team
- Excellent written, verbal, and interpersonal communication skills, along with a proactive approach to learning and development
- Proficient in Google apps, fraud solutions providers, with a Bachelor's degree or equivalent work experience.
Shift Timings:
- Tuesday - Saturday: 11:30pm - 8:30am OR
- Wednesday - Saturday: 9:30pm - 8:30am
Skills Required
- 2+ years experience in risk review
- Strong knowledge of back-end systems and risk assessment methodologies
- Based in Bangalore and available for immediate joining in overnight shift (hybrid, well-equipped WFH setup)
- Demonstrated analytical skills, adaptability, and ability to work independently or as part of a team
- Excellent written, verbal, and interpersonal communication skills
- Proficient in Google Apps and fraud solutions providers
- Bachelor's degree or equivalent work experience
What We Do
Greenlight is a debit card and money app for families. Our mission is to shine a light on the world of money for families and empower parents to raise financially-smart kids. Millions of parents and kids use Greenlight to earn, save, spend wisely, give and invest. Parents can set flexible spend controls, manage chores, automate allowances and invest for their kids’ futures. The Greenlight team calls Atlanta home, but we have team members across the country. We’re pet enthusiasts, PTA presidents, fantasy football champs, kickball-mates and volunteer dance teachers. We’re backed by Drive Capital, JP Morgan Chase, Wells Fargo, TTV Capital, Relay Ventures, NEA, Amazon, Ally Financial, SunTrust Bank and Synchrony Financial. We were picked for CB Insights’ Fintech 250.
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