Overview
As Director of End-to-End Partner Monitoring, you will be responsible for leading the design, implementation, and ongoing oversight of the monitoring framework required under Brazil Central Bank Resolution 522. The Director will ensure the network can effectively supervise payment flows, manage financial and operational risks, and meet evolving regulatory expectations.
This is a high-impact position suited for a strategic leader who can operate seamlessly across strategy and execution—translating complex regulatory requirements into scalable, enterprise-wide capabilities while driving alignment in a highly matrixed environment.
Role Summary
Operating at the intersection of strategy, risk, operations, and technology, you will own the end-to-end monitoring strategy and execution for Resolution 522.
You will define the target-state centrally monitoring framework, establish a strong regulatory posture for go-live, and lead cross-functional delivery among internal teams and external partners. This role requires a combination of strategic vision, execution discipline, and stakeholder influence at the most senior levels.
ResponsibilitiesKey Responsibilities
Define and lead the end-to-end monitoring strategy to ensure compliance with Resolution 522, covering payment flows, settlement integrity, and participant risk oversight
Translate regulatory requirements into a scalable operating model, including monitoring controls, governance, and reporting frameworks
Design and implement a comprehensive and robust monitoring framework with real-time capabilities, risk-based approaches, and standardized alerting and escalation processes, including implementing effective key indicators
Lead and develop a high-performing team, setting clear priorities, performance expectations, and fostering a strong culture of accountability and execution
Drive cross-functional delivery across Risk, Technology, Operations, and external partners, leveraging existing monitoring capabilities across partner teams while ensuring clear ownership and alignment across stakeholders
Own continuous monitoring outputs and regulatory reporting, ensuring all activities are auditable, traceable, and compliant with regulatory requirements
Partner with Compliance, Risk Management and Legal to support regulatory engagement, reporting, and ongoing supervisory interactions
Minimum 15 years’ experience in strategy, risk management and operations within complex, matrixed organizations.
- At least 10 years’ experience in the Payments Industry.
Proven experience leading and developing high-performing teams, including setting direction, coaching talent, and driving accountability
Strong analytical mindset, with the ability to leverage data to drive insights, inform decisions, and assess risk and performance.
Proven track record leading large-scale, cross-functional initiatives, particularly in regulatory or risk-driven environments
Strong ability to operate at both strategic and execution levels, translating ambiguity into structured plans and outcomes
- Strong interpersonal skills and the ability to interact with corporate clients (Decision Makers, Financial Controllers, Accountants, etc.)
- Results-oriented and highly focused on customer satisfaction.
- Outstanding communication and interpersonal abilities, including experience collaborating with internal stakeholders and influencing at all levels.
- Fluent English is mandatory; Spanish proficiency is preferred.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- Minimum 15 years' experience in strategy, risk management and operations within complex, matrixed organizations
- At least 10 years' experience in the Payments Industry
- Proven experience leading and developing high-performing teams
- Strong analytical mindset, leveraging data for insights
- Proven track record leading large-scale initiatives in regulatory environments
- Strong ability to operate at both strategic and execution levels
- Outstanding communication and interpersonal skills
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
