Risk Management Analyst II

Hi, I'm Martha Garces, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background. 

CSG is looking for a Risk Specialist to manage the credit card chargebacks, retrievals, and bank requested POAs (Proof of Authorization). This includes, but is not limited to, working with the merchant to request and obtain documentation and ensure it is returned to the bank or card provider within the allowable time frames.  The position may also entail the monitoring of merchant accounts for funding returns on both ACH and credit cards to mitigate losses, ensuring accurate follow-up on credit card and POA documentation and submission.

We are looking for a Risk Management Analyst who will:

• Request proof of authorizations and contracts credit card chargebacks/retrievals

• Communicate via phone and email with merchant

• Ensure all required information is submitted for credit card disputes and POAs

• Upload documentation received within time frame allotted

• Review accounts for charge-backs/risk potential

• Placement of funding hold/removal of funding hold

• Monitoring accounts with returns for potential risk and assign for risk reviews, as needed

• Monitor and work assigned trouble tickets

• Referral of potential loss merchants to Risk Analyst for risk review

• Issue identification and troubleshooting

• Other duties as assigned

Is this opportunity right for you? We are looking for candidates who:

• Must have excellent organization and time management skills

• Must have working knowledge of Microsoft Office products, especially Excel

• Must have ability to learn proprietary systems quickly

• Ability to handle difficult/stressful situations calmly and professionally

• Must have commitment to quality and customer service

• Must be able to work well independently or in a team environment

• Must have ability to thrive in a fast paced, high energy work environment

• Must be organized, responsible and reliable

• Previous experience in payment industry is a plus

• Ability to read, write, speak and understand the English language in a business environment

CSGer Perks & Benefits

• Work from Home, in-office, or hybrid

• Employee Belonging Groups

• Healthcare: Dental, Medical

• Paid Vacation, Volunteer, and Holiday Time Off

• And so much more!

#LI-Remote

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.