Risk Intelligence Specialist

As a Risk Intelligence Specialist you’d be joining the team working behind the scenes to protect Melio from bad actors; using existing disputes and losses cases to learn where we have gaps and recommend enhancements for improvement; working offline alerts to monitor payments as an additional line of defense for our highest risk segments; and handling complex escalations. You’ll work cross-department and cross-function to track and follow up on losses cases from several product flows. 

Qualifications:

• 1-3 years of experience in fraud prevention or payments 
• Professional English - required 
• “Needle in a Haystack” level of detail orientation 
• Ability to contextualize data as it exists in the ‘Real World’ 
• Ability to adapt to new concepts and situations quickly

Bonus Points: 

• Experience in FinTech 
• Familiarity with SQL 

A day in a life and how you’ll make an impact

Losses management responsibilities:

• Maintain and execute policy + procedures around loss and dispute incidents 
• Manage tags for loss scenarios and fraud patterns, aligned with Tooling, RiskOps, and Risk Analytics
• Qualitative analysis and summary for weekly losses reporting shared with company leadership 
• Ongoing classification of loss incident for recovery efforts and ongoing mitigation enhancements
• Ad hoc case review and summary for internal and external inquiries 
• Collaborate with Risk Ops and Payment teams on improvement initiatives 

Monitoring responsibilities:

• Define and label fraud patterns and rings across our user base
• Update and create new alerts based on emerging suspicious/fraud trends  
• Conduct daily offline monitoring of high-risk rules, features, and patterns 
• Handle payment escalations from our banking partners
• Create reports for suspicious activity cases
• Investigate Dark web activity in cooperation with Melio’s Security Team
• Explore Dark web forums and activity to understand emerging threats 
• Collaborate with Risk Analytics, Tooling, Security, and Risk Infra in several scenarios

Day-to-day engagement :

• Perform hands-on risk investigations/analysis and provide insight 
• Handle chargeback and loss cases, analyzing, and classifying to transfer to the Recovery team
• Distill and disseminate learnings from losses cases to Risk Ops and Risk Analytics teams
• Review different offline payment alerts
• Handle payment escalation from different teams and banking partners
• Willingness to support U.S time zones and workdays

About the hiring department: 

The Risk & Compliance department protects Melio’s platform and reputation from bad actors.
The department is in charge of implementing controls to protect Melio.
We identify risks that may arise and advise on how to avoid or address them. We also ensure that all users on the platform, and their activities, are compliant.
We’re like that extra coat of armor for the company, making sure Melio is protected from fraudulent and abusive activity. 

About Melio: 

• Melio builds business-to-business (B2B) payment tools so small business owners can spend less time in the back office and more time on their craft. As the fastest-growing B2B payment platform in the US, Melio is working hard to find new and better ways to help small businesses succeed in the ways that work best for them.
• With offices in New York, Denver, and Tel Aviv, and a vibrant work culture, Melio is expanding every single day. We are a diverse group of people who love what we do and do what we love. If you are a driven and passionate team player, you will fit right in. We are an equal-opportunity employer and are always on the lookout for top-notch talent—please reach out if you would like to join us on this exciting journey!