Risk & Insurance Compliance Manager

The Jacksonville Aviation Authority welcomes applications for the new Risk & Insurance Compliance Manager role through midnight on Thursday, August 13, 2026.

Job Summary

Responsible for planning, developing, implementing, and administering the Jacksonville Aviation Authority’s (JAA) comprehensive risk management, insurance, and compliance programs for the four airport facilities. The incumbent is tasked with identifying organizational risks, recommending mitigation strategies, managing JAA’s insurance portfolio, overseeing claims administration, monitoring contractual insurance compliance, and ensuring JAA’s compliance with applicable federal, state, and local regulations. The program manager works collaboratively with senior leadership, legal counsel, department directors, insurance brokers, carriers, tenants, contractors, governmental agencies, and third-party administrators to minimize organizational risk while protecting the JAA’s financial and operational interests. Work is performed primarily in an office environment though there are instances when the employee must be in the field or at other JAA airports. The work is performed under limited supervision where work assignments are subject to established procedures, practices and standards. However, the employee plans and organizes the work and determines appropriate priorities, and the work is reviewed, usually after-the-fact, in terms of quality, timeliness, compatibility with other work assignments and effectiveness in supporting departmental goals and objectives. Reports to Chief Compliance Officer.

Essential Functions

• Identify operational, financial, legal, regulatory, environmental, and strategic risks.
• Conduct periodic organizational risk assessments, monitor organizational risk trends, and recommend policy improvements.
• Prepare annual enterprise risk reports for senior leadership and the board.
• Administer JAA’s comprehensive insurance program, including Property, General Liability, Aviation Liability, Automobile Liability, Worker’s Compensation, Public Officials Liability, Cyber Liability, Environmental Liability, Crime/Fidelity and Excess/Umbrella Coverage.
• Work towards developing, implementing and maintaining an enterprise risk management (ERM) program.
• Coordinate annual insurance renewals, insurance appraisals and property valuations.
• Evaluate coverage limits and deductibles and assist in developing insurance specifications.
• Maintain insurance schedules, policy documentation, accurate claim documentation.
• Manage liability and property damage claims.
• Receive reports on liability incidents for injury and/or property damage
• Investigate liability reports, collect and preserve evidence, such as security videos and photographs.
• Work with insurance carriers, adjusters, attorneys, and third-party administrators.
• Review claim reserves and settlement recommendations.
• Track claims trends and identify opportunities for loss reduction.
• Review contracts for insurance and indemnification requirements.
• Verify contractor, consultant, tenant, concessionaire, and vendor insurance compliance.
• Receive certificates of insurance (COI’s) and process them through Propworks and with our third-party compliance contractor Gallagher Verify.
• Verify that provided COI’s meet required agreement insurance types and limits.
• Monitor certificates of insurance and ensure endorsements are maintained and coordinate corrective action for non-compliant vendors.
• Monitor compliance with applicable federal, state, and local regulations affecting risk management.
• Monitor changes in laws affecting insurance and liability exposure.
• Forecast insurance costs and develop insurance budget recommendations.
• Review insurance invoices, analyze premiums and deductibles, coordinate premium allocations and evaluate cost-saving opportunities.
• Participate in procurement evaluations involving insurance or risk and provide insurance recommendations for Requests for Proposals (RFPs), Requests for Quotations (RFQs), Invitations to Bid (ITBs), etc.
• Collaborate with Safety Compliance Manager to reduce organizational risk by supporting incident investigations, analyzing accident trends and recommending loss prevention or risk reduction strategies.
• Support the City of Jacksonville in the administration of workers’ compensation claims.
• Collaborate with the Risk & Safety Compliance Manager to coordinate insurance documentation following disasters and assist in disaster recovery planning.
• Maintain records necessary for FEMA or insurance reimbursement when applicable.
• Performs other related duties as required.

Knowledge, Skills & Abilities

• Knowledge of insurance and insurance claim processing.
• Knowledge of federal, state and local laws and regulations pertaining to insurance and insurance claims in the aviation context.
• Ability to read, analyze, and interpret general business documents, insurance policies, and legal documents.
• Ability to interact professionally with diverse personalities at various levels of the organization.
• Ability to understand and apply insurance policies and agreements.
• Excellent verbal and written communication skills.
• Detail-oriented and organized.
• Ability to learn and use Oracle, Propworks, and other software applications used by JAA.

Required Education & Experience

• Bachelor’s degree in business administration, insurance, risk management or a related field AND
• 5 years of experience in insurance administration, claims administration, risk management, compliance, or a related field, including program management experience OR
• An equivalent combination of experience, education, and training.

Preferred Education & Experience

• Experience in the aviation or airport industry
• Extensive knowledge of insurance acquisition and management
• Risk management, insurance or related certifications are a plus

Licenses & Certifications

• Must be able to obtain and maintain a Security Identification Display Area (SIDA) badge
• Florida Class E Driver’s License may be required and must be maintained

Physical Demands

The physical demands consist of moving from one work location to another, sitting or standing at a workstation for extended periods of time and may involve lifting objects weighing up to 15 pounds. Must be able to perform the physical requirements of the position with or without reasonable accommodation.