Risk & Compliance Officer

Safeguard Compliance. Mitigate Risk. Strengthen Governance.

Are you a compliance and risk professional with a strong understanding of regulatory frameworks, governance, and operational controls?

We are seeking a highly motivated Risk & Compliance Officer to support a multilingual customer services and collections program serving customers across Italy, Netherlands, France, Spain, and Belgium.

This role offers the opportunity to work within a regulated outsourcing environment, partnering with operational teams, client stakeholders, and corporate governance functions to ensure regulatory, contractual, privacy, security, and quality requirements are effectively implemented and maintained.

If you are passionate about compliance, enjoy managing risk in complex operational environments, and thrive in cross-functional international settings, we would like to hear from you.

Your Mission

As a Risk & Compliance Officer, you will act as the primary compliance contact for Concentrix operations and client stakeholders, ensuring that applicable regulatory, contractual, privacy, security, and governance obligations are consistently applied across all supported markets.

You will play a key role in maintaining a robust compliance framework, identifying and mitigating risks, supporting regulatory and contractual requirements, and helping ensure operational activities are conducted in line with established control frameworks and industry standards.

Key Responsibilities

Compliance Management

• Promote a culture of compliance, integrity, and ethical business conduct across all program activities.

• Serve as the primary compliance point of contact for operational teams, client stakeholders, and internal governance functions.

• Ensure adherence to applicable laws, regulations, contractual obligations, and Concentrix policies relating to customer interactions, collections activities, privacy, and information security.

• Monitor regulatory developments and assess their impact on operational processes and controls.

• Maintain and oversee country-specific compliance controls across Italy, Netherlands, France, Spain, and Belgium.

Regulatory & Licensing Oversight

• Support compliance with client-regulated activities and outsourced service requirements.

• Assist in ensuring alignment with applicable local regulatory frameworks and outsourcing obligations, including requirements stemming from the EBA Outsourcing Guidelines.

• Maintain oversight of regulatory registrations, licenses, and certifications relevant to program operations.

• Coordinate activities required to maintain the labor, including monitoring licence-related obligations and supporting regulatory interactions where required.

• Ensure compliance attestations and regulatory reporting requirements are completed accurately and within defined timelines.

Risk Management & Governance

• Maintain program risk registers, compliance monitoring plans, and governance documentation.

• Identify, assess, and support mitigation of operational, regulatory, privacy, information security, and reputational risks.

• Coordinate control testing activities and track remediation actions through to completion.

• Support investigations into compliance incidents, control failures, and policy breaches, ensuring appropriate corrective actions are implemented.

• Prepare compliance reports and governance updates for management and client stakeholders.

Privacy, Security & Standards Compliance

• Monitor compliance with privacy and data protection requirements, including GDPR and associated client obligations.

• Support adherence to client and corporate standards, including:

  • ISO 27001 – Information Security Management

  • ISO 22301 – Business Continuity Management

  • ISO 9001 – Quality Management

• Coordinate audit activities, assessments, evidence requests, and certification support processes.

• Ensure compliance controls remain effective and aligned with regulatory, contractual, and corporate requirements.

Operational Assurance

• Partner with Operations and Quality teams to ensure customer service and collections activities are performed in accordance with approved procedures and control frameworks.

• Support the development of monitoring and reporting mechanisms that demonstrate contractual and policy compliance.

• Participate in client audits, due diligence reviews, and regulatory examinations.

• Deliver compliance guidance, awareness sessions, and training to operational teams where appropriate.

• Contribute to the continuous improvement of compliance processes and governance practices.

What You Bring

Experience & Qualifications

Essential

• Experience in Compliance, Risk Management, Regulatory Affairs, Governance, Internal Controls, or related functions.

• Knowledge of GDPR, operational compliance frameworks, and outsourcing governance principles.

• Experience supporting multi-country operations within Europe.

• Strong analytical, reporting, problem-solving, and stakeholder management capabilities.

• Ability to interpret regulatory and contractual requirements and translate them into practical operational controls.

Preferred

• Experience supporting regulated financial services, lending, collections, or customer servicing environments.

• Familiarity with EBA Outsourcing Guidelines and regulated outsourcing models.

• Knowledge of ISO 27001, ISO 22301, and ISO 9001 standards.

• Experience supporting licensing, registration, or regulatory obligations within European jurisdictions.

Language Requirements

• English – minimum C1 level (mandatory) with strong written and verbal communication skills.

• Additional European language skills are considered an advantage.

Key Competencies

• Regulatory and compliance expertise.

• Risk identification, assessment, and mitigation.

• Audit coordination and control management.

• Data protection and information security awareness.

• Governance, reporting, and documentation management.

• Strong stakeholder engagement and influencing skills.

• Excellent attention to detail and organizational capabilities.

• Continuous improvement mindset.

• Ability to work independently and manage multiple priorities in a complex environment.

Why Join Us?

• Play a key role in supporting compliance and governance across multiple European markets.

• Gain exposure to international regulatory, privacy, risk, and operational frameworks.

• Work closely with client stakeholders, governance teams, and operational leaders.

• Contribute to a highly visible program operating within a regulated environment.

• Be part of a collaborative and international organization committed to operational excellence and continuous improvement.

• Develop your career in risk, compliance, governance, and regulatory oversight.

Ready to Make an Impact?

If you are a compliance professional who combines strong analytical thinking, attention to detail, and a passion for governance and risk management, we encourage you to apply and join us in strengthening our culture of compliance and operational excellence.

Career Growth & Personal Development

We'll provide you with the training, tools, and support you need to grow your career. At Concentrix, continuous learning is part of our culture. Through development program, cross-functional collaboration, and international exposure, you'll have the opportunity to build expertise in compliance, governance, and risk management while contributing to meaningful business outcomes.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, or qualifications required.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.