We’re looking for a Risk Change Manager (Operational Resilience & Third Party Risk) to help make Zopa’s risk frameworks simpler, smarter and easier for the business to use.
Operational Resilience and Third-Party Risk Management are already well established at Zopa. Now we’re looking for someone to take them to the next level, improving the way we work, reducing friction, strengthening ownership and making sure our frameworks are practical, scalable and genuinely valuable.
This is a hands-on role for someone who enjoys turning complex requirements into clear, intuitive processes. You’ll work closely with Procurement, Supplier Relationship Managers, business owners and SMEs across areas like Information Security, Data Privacy, Financial Crime, Compliance and Legal to help teams manage risk confidently and effectively.
A day in the life:
- You’ll own and improve Zopa’s first-line frameworks for Operational Resilience and Third-Party Risk Management, creating clearer guidance, better templates, smoother workflows and stronger governance.
- You’ll lead practical improvements that make a real difference, reducing assessment time, improving the quality of risk information, clarifying ownership, speeding up approvals and giving senior leaders better visibility of material risks.
- You’ll also own key Operational Resilience activity, including Zopa’s Self-Assessment, Important Business Services, impact tolerances, dependencies, vulnerabilities and resilience testing.
- On the Third-Party Risk side, you’ll oversee the material third-party register, embed risk requirements into supplier processes and support ongoing monitoring, BCP and exit planning for higher-risk suppliers.
About you:
- You’re great at simplifying complex frameworks, processes or governance into practical ways of working that people actually use.
- You’ll bring strong judgement, a process design mindset and the ability to apply requirements proportionately in a fast-paced, regulated environment.
- You’ll be comfortable learning new regulatory requirements, risk domains and technical subject matter, then translating them into effective business processes.
- You’ll also have experience in Operational Resilience and Third-Party Risk Management, whether from a regulatory, technology or operations perspective, and be confident using data and technology to support decision-making while balancing risk with commercial goals.
At Zopa we value flexible ways of working.
We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week.
You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
*Subject to having the right to work in the country of choice
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
Our approach to AI in interviews
At Zopa, AI isn't something we're testing out — it's part of how we work every day. As a proud partner of Jobs 2030, we're committed to building AI fluency across our workforce, and we expect Zopians to use AI as part of how they do their jobs.
Because of that, we want to be transparent about how we think about AI use during our hiring process.
Behavioural and competency-based interviews: please don't use AI. These conversations are designed to understand you — your experiences, your judgment, and how you've approached real situations. An AI-generated answer can't tell us that. What it can do is get in the way of us finding out whether we're the right fit for each other.
Technical interviews: it depends on the role. Some technical stages actively welcome AI use, others don't. Your Talent Partner will let you know what's expected at each stage. Where AI is part of the assessment, we'll be interested not just in the outcome, but in how you used it – the tools you chose, your reasoning, and the decisions you made along the way.
Skills Required
- Experience in Operational Resilience and Third-Party Risk Management
- Ability to simplify complex frameworks, processes and governance into practical ways of working
- Strong judgement and a process design mindset applicable in a regulated environment
- Comfortable learning new regulatory requirements, risk domains and technical subject matter and translating them into business processes
- Experience using data and technology to support decision-making while balancing risk with commercial goals
- Experience working cross-functionally with Procurement, Supplier Relationship Managers, Information Security, Data Privacy, Financial Crime, Compliance and Legal
- Hybrid working in London office 2-3 days per week
- Right to work in the country of choice for any work-from-abroad arrangements
What We Do
We’re Zopa, and we want to make money work better for you. Our diverse team is united in their mission of creating simple, fair and honest financial products that have the customer’s needs at their heart. We’re proud that this dedication is reflected in our excellent rating on TrustPilot. We’ve always been unapologetically honest with our customers, and value the same in return. Their feedback helps us shape what we build, so we can provide a bank fit for today, and for the future. We’re not the new kids on the block though - we’ve been a pioneering force in finance for 16 years. In 2005, we built the first ever peer-to-peer (P2P) lending company, giving our customers access to loans built for real-life and intelligent investments backed by cutting-edge tech. In 2020, we launched Zopa Bank, meaning we could offer more – like fixed term savings backed by FSCS protection and a credit card to help customers take control of their finances. We’ve lent out over £6 billion and are proud to have made money work better for over half a million people across the UK, whether they were looking to borrow or save.
