Risk and Safety Coordinator (Harrah's Joliet)

The Risk & Safety Coordinator plays a key role in promoting a safe and secure environment for both guests and team members. This position is responsible for investigating incidents, preparing detailed reports, managing Workers’ Compensation and liability claims, conducting safety inspections, and coordinating follow-up related to guest and employee injuries. The ideal candidate is highly organized, detail-oriented, and passionate about workplace safety, risk prevention, and customer service.

This is an excellent opportunity for someone looking to build a career in Risk Management, Safety, Security, Human Resources, or Operations. The role offers exposure to multiple departments, opportunities to lead safety initiatives, participate in investigations, and develop valuable experience in claims management, compliance, and workplace safety programs within a dynamic hospitality and gaming environment.

• Maintains accurate files for Workers’ Compensation and General Liability case management and litigation, including timely filing, tracking and maintaining of claims.

• Process, track, and maintain timely claims in reporting systems, including but not limited to coding for type of incident, location, department, paid-to-date, outstanding reserves and recoveries.

• Communicates and monitors claims by working with third-party administrators and carriers.

• Works closely with Security and Surveillance departments to ensure risk and safety issues are addressed promptly and professionally. Establishes and maintains effective working relationships with all personnel contacted in the course of duties.

• Conducts investigations of all reported guest claims, incidents involving legal liability, damage to company property, and employee injuries to minimize liability to the company. 

• Responsible for communication and follow up with guests on claims and safety concerns. 

• Manages Workers’ Compensation processes including communication with employees, coordination of light duty, follow-up with healthcare providers and department leaders.

• Ensures exceptional customer service to all patrons and employees by always communicating in a pleasant, friendly, and professional manner.

• Maintains confidentiality of sensitive information and reports.

• Conducts safety inspections of the property, tracks and reports inspection data.

• Conducts safety meetings, including preparation of agenda, meeting content, special issues, and distribution of meeting minutes.

• Monitors all safety procedures and potentials hazards property wide. Ensure that unsafe conditions affecting guests and employees are identified and corrected promptly.

• Coordinates and implements safety prevention programs and facilitates necessary training programs, including emergency preparedness, risk management orientation, and property safety training.

• Develops and administers safety policies and programs to provide a safe environment for both guests and Team Members.

• Complete other duties as assigned related to the job or department function.

• High school diploma or equivalent required.
• Excellent organizational skills and attention to detail.
• Ability to balance and efficiently complete multiple tasks.
• Ability to work independently with minimal supervision.
• Excellent administrative and communication skills.
• Proficient in Word, Excel, and Outlook. 
• Ability to work well with multi-functional work teams and willing to take initiative. 
• Experience with Workers Compensation and General Liability a plus.

ADDITONAL REQUIREMENTS:  

• Must be able to maneuver throughout the hotel/casino property. 
• Must be able to lift up to 20lbs and carry objects weighting up to 20lbs. 
• Requires moderate bending, twisting, kneeling, climbing, and stooping. 
• Requires very moderate reaching overhead and pushing. 
• Must be able to respond to touch, speech, aural and visual cues. 
• Must be able to respond calmly and make rational decisions when assisting employees in a fast-paced environment. 
• Must be able to speak, read, write and understand English.
• Must be able to tolerate areas containing secondhand smoke.
• Must have scheduling flexibility to assist as needed, including evenings, weekends, and holidays.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

Compensation & Benefits: 

• $20.00 - $25.00 per hour. 
• Employment Type – Full Time

Shift Details:

• Morning Shift: 10am -6pm

Please note that the schedule may vary based on the operational requirements of the business, so flexibility is essential.

Benefits Package: 

• Comprehensive Medical, Dental, and Vision Insurance to support your health and well-being
• Life and Disability Insurance to provide financial security in unexpected situations
• 401(k) retirement plan to help you save for the future.
• Generous Paid Time Off (PTO) policy to ensure a work-life balance and time for personal needs
• Education Assistance program to support your professional development and continuous learning
• Exclusive Team Member Discounts as a recognition of your valuable contribution to the team AND MUCH MORE!,

• Discounts as a recognition of your valuable contribution to the team