Risk & Fraud Manager

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Risk & Fraud Manager

What you’ll do

• Have a strong understanding of various aspects of risk management including shopper risk, acquiring risk and scheme compliance at Adyen and act as a stakeholder on operational aspects of risk management functions.
• Responsible for understanding scheme rules, RBI regulations and internal procedures that affect (Scheme) risk, fraud and dispute management. Liaising with external stakeholders and partners regarding risk compliance programs and products.
• Work closely together with our merchants, account managers, networks, partners and other stakeholders.
• Take ownership in improving the fraud and chargeback monitoring processes and drive operational improvements.
• Help drive effective fraud and chargeback strategies for customers and act as a risk subject-matter expert to external and internal teams.
• Drive reporting and insights regarding chargebacks and fraud and present data to internal and external stakeholders.
• Collaborate with the product and engineering teams to generate platform enhancements that can assist in fraud prevention and mitigation driven regional requirements from partners and regulatory.
• Collaborate with networks and partners to build out Adyen’s scheme operations and compliance programs (e.g. Fraud & Dispute program, Brand Protection Program) 
• Monitor and investigate transaction patterns, account activity, and user behavior patterns to detect and mitigate fraudulent activity or merchant insolvency in real-time.
• Manage data security incidents and non-compliance notifications from the network/partners together with internal stakeholders.  
• This role is based out of our Mumbai office.
• This is a full-time position with the ability to work a minimum of 40 hours/week.
  

Who you are

• 7-10 years of experience working in payments risk with a strong knowledge of acquiring risk and responsibilities
• Strong knowledge of payments fraud, dispute processes, scheme rules and payments regulatory landscape, preferably in RBI/IRDAI/SEBI regulated entities, in India. 
• Ability to effectively communicate the importance of the risk management internally and externally
• You are able to work both on your own and with others, taking ownership where your knowledge is needed. At the same time you are a strong collaborator who is comfortable with connecting with colleagues across different teams and cultures, sharing ideas to improve efficient teamwork.
• High level of self-motivation and always looking for ways to improve and make our processes more efficient
• Advanced data analytical skills
• You have full professional proficiency (written and verbal) in English.
• Bonus points if you have experience creating impactful dashboards using BI tools (such as Looker)
  

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our Mumbai office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Ready to meet us?
If this role looks like your next challenge, apply by clicking the below link. We can’t wait to meet you!

This role is based out of our Mumbai office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.