Standard Bank Offshore is the offshore arm of the Standard Bank Group, a leading Africa focused financial services group, and an innovative player on the global stage. Our international Banking, Lending, Investment, Fiduciary and Wealth Management services offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals.
Our clients range from individuals to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa and SBO is perfectly positioned to support the growth of our organisation from our office in the Isle of Man, Jersey, London, Mauritius and South Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job DescriptionNOTE: This role is not open to Relocation or Sponsorship. Isle of Man residents are eligible to apply.
To monitor and evaluate risks for PPB client and to provide support to the Fraud and Risk Manager. Ensure adherence to Risk Execution requirements.
QualificationsMinimum Qualification:
- Secondary/High school/A levels/Matric
Experience Required :
- 5 - 7 years experience in Personal and Private Banking
- Relevant service and/or sales experience (e.g., Insurance Sales or Claims / Branch or Contact Centre). Knowledge of relevant product, processes and systems. Previous Customer Call Centre experience is compulsory.
Key Outputs :
- Monitor quality and productivity as per set benchmarked standards and agreed risk framework
- Monitor adherence to the Risk Execution frameworks
- Provide analysis and reporting and recommends remediation where required
- Provide input into audit requirements, mitigate findings and remediation
- Identify best practice and opportunities for continuous improvement.
- Monitor and manage logged incidents including root cause analysis
- Track and manage actions assigned to 1st line of defence
- Provide input into Quality Assurance
Behavioural Competencies:
- Checking Things
- Developing Expertise
- Embracing Change
- Following Procedures
- Interacting with People
- Interpreting Data
- Managing Tasks
- Meeting Timescales
- Providing Insights
- Taking Action
- Team Working
- Upholding Standards
Technical Competencies:
- Banking Process & Procedures
- Compliance
- Insurance Principles
- Insurance Products & Services
- Product and Services Knowledge
- Product Knowledge (Consumer Banking)
- Risk Identification
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What We Do
As a brand with a legacy of 161 years in Africa, we have a deep understanding and belief in the boundless opportunities that this continent presents. Our vision extends beyond mere geography; it encompasses a profound recognition of the potential for growth that resonates within our people, customers, entrepreneurs, and all who share our unwavering commitment and passion for investing in Africa. With a presence in 20 countries across sub-Saharan Africa, we have cultivated a diverse community of the most skilled, innovative, and creative minds in the industry. Our purpose is to drive Africa's growth, acting as a catalyst for inclusive and sustainable economic development in the regions we serve. We strive to improve the lives of our fellow Africans by conducting business in an ethical and responsible manner. As a trusted partner, we consistently set higher standards and aspire to become better with each endeavour. We are more than just a banking institution; we are a driving force behind Africa's growth. Join us on this transformative journey. Together, we have the collective power to propel Africa into the future, making tangible progress for all who proudly call Africa home.
