The Role
At Wave, we help small businesses to thrive so the heart of our communities beats stronger. We work in an environment buzzing with creative energy and inspiration. No matter where you are or how you get the job done, you have what you need to be successful and connected. The mark of true success at Wave is the ability to be bold, learn quickly and share your knowledge generously.
About the team:
The Risk team is responsible for assessing the credit risk of new businesses, detecting and preventing fraud, optimizing our transaction processes, assisting with enhancements of risk prevention strategies and liaising with our small business owners to develop and implement the best possible solutions.
About the role: This position isn't for the faint of heart: You will be on the front lines identifying fraud and risk flags, making decisions every day to protect our customers and our business. You must be a highly motivated individual with strong communication skills, carry a sense of tact and empathy under pressure, and have a sixth sense for identifying problems while implementing and communicating solutions.
Here's how you will make an impact:
- Performing complex fraud investigations using a wide variety of data in order to accept, reject or refer transactions for further investigation. You're a self-proclaimed (risk) detective!
- Assessing the chargeback risk of each business and working directly with small business owners to establish good business practices to protect themselves against disputes.
- Demonstrating strong attention to detail in minimizing fraudulent activities, identifying risk exposure, and determining regulatory or compliance violations
- Looking for opportunities to improve the way we currently work to support efficiencies and process improvements.
You Thrive Here By Possessing the Following:
- 2+ years of credit underwriting/adjudicating experience working in a payments or fintech space.
- Strong credit risk experience with the ability to identify high-risk businesses.
- A thorough understanding of best practices for preventing service-related chargebacks, and experience in improving policies and operations within a fast-paced environment.
- Fraud and/or compliance risk experience is also required, preferably having worked in monitoring accounts and transactions to identify fraudulent behaviour in online businesses.
- Experience working with rule-based fraud detection tools and a willingness to apply these skills using both internal and third-party tools.
- You consider yourself tech-savvy, proficient in Word, Excel and Access, and you never underestimate the power of a Google or database search.
- The ability to manage relationships with our small business owners, using your excellent communication skills to do so.
- You can ask “the right questions” when probing for critical information from a customer and deliver not-so-great news in a way that they are still left feeling great about Wave
- You are resourceful - you know where to dig up relevant, real-world information and understand “the big picture” before making decisions.
At Wave, we value diversity of perspective. Your unique experience enriches our organization. We welcome applicants from all backgrounds. Let’s talk about how you can thrive here!
Wave is committed to providing an inclusive and accessible candidate experience. If you require accommodations during the recruitment process, please let us know by emailing [email protected]. We will work with you to meet your needs.
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The Company
What We Do
Wave is one-stop money management for small business owners. We empower small business owners to manage their finances fearlessly by offering the simplest financial management solution they can’t live without. As an award-winning company, and one of the fastest-growing financial services software solutions, we are unwavering in our commitment to grow and support both our customers and our people. We care deeply and we challenge directly. We re-imagine the possible, together, to achieve extraordinary results for the small business owners we serve.
