This is an IN-OFFICE role located at:
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100 Throckmorton Street, Fort Worth, TX 76102
BENEFITS ELIGIBILITY -> DAY 1
WHO ARE YOU:
Do you have a knack for investigating? Do you have finesse in navigating sensitive conversations? Do you seek to understand and bring to resolution?
WHO WE ARE:
First American Payment Systems (https://www.first-american.net/) is an industry-leading payment processing company that provides our partners and merchants with powerful in-store, online, and mobile payment solutions. Our technology is paired with the latest in payment security and backed by superior customer service. We help business pay, get paid, optimize, and grow.
Follow us on LinkedIn: https://www.linkedin.com/company/firstamerican/posts/?feedView=all
RESPONSIBILITIES:
You will minimize risk by monitoring daily merchant transaction exceptions. You will assess and gather additional information to make an audit recommendation/decision.
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Monitor/process daily release of funds via suspense system where investigation determines an acceptable risk
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Update online systems with account status, and contact customers to review company policies and procedure
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Maintain departmental spreadsheets of data for reporting purposes. These reports include, Audit Log-Monthly summary of all accounts that were investigated
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Member Alert to Control High-Risk Merchants (Formerly TMF)
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Monthly update of merchant matches and placements on Terminated Merchant File
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Input information into online systems such as the Merchant System, Suspense System, LP Online, SAM, Vital, and FDR in regards to account status and notes on each investigation
BASICS QUALIFICATIONS:
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Education/Experience: HS/GED AND 2 years of relevant experience; OR Associates Degree and 0 years experience
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Customer Service Experience
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Has ability to work with mathematical concepts such as probability and statistical inference
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Competently analyzes and prioritizes information to make appropriate recommendations
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Committed to meeting quality standards
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Can be trusted to keep sensitive information secure
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Must be 18 years of age or older
PREFERRED QUALIFICATIONS:
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Education/Experience: Associates Degree and 0 years experience
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Card issuer or merchant acquirer experience is preferred
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Ensures that the customer receives a superior product or service
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Listens attentively and responds effectively to customer complaints
Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
EOE/Minorities/Females/Vet/Disability
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].
What We Do
We help enterprises, small businesses and financial institutions deepen customer relationships through trusted, technology-enabled solutions.
Here at Deluxe, we help you unlock your potential so that your business successfully grows and thrives which positively impacts our communities all around.
Our innovative payments, data and marketing solutions help you Accelerate Growth, Enable Payments and Empower your SMB Relationships.
Accelerate Growth – With us, we propel your business forward with data-driven customer acquisition and multi-platform marketing toolkits; accelerate customer acquisition through our targeted data driven marketing campaigns and build brands through our customized, brand compliant web storefronts, promotional products, print services, and retail packaging services.
Enable Payments – Our technology solutions enable you to send and process payments more easily. With us, you can optimize your order to cash processes with Lockbox, integrated receivables and bill pay, as well as improve your payer and payee experience with our secure and convenient check products and flexible digital payments.
Empower Small Business Relationships – We help empower your small business with tools to start, run, grow and operate the business. We help increase revenue with promotional products, data driven and print marketing and retail packaging as well as support in managing income with our checks and forms, digital payments, and remote deposit capture. We also assist in protecting and branding businesses with logo design, trademark filings and websites and hosting services along with assisting in managing HR and Operations using our incorporation services, and payroll and human capital management.
Unlock your potential: www.deluxe.com
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