Risk Analyst

Every day, ePayPolicy helps over 7,500 insurance companies speed up incoming and outgoing payments. By helping them move from manual, outdated forms of payment collection to modern payment tools, we help their companies work faster and more efficiently. (Check out our almost 5-star customer reviews.)

How do we do it? With powerful payment tools that just work. Our secure, online ACH and credit card payment page is the core product for many of our companies. But we also provide an integrated suite of helpful features for insurance companies of all sizes, including point-of-sale financing, payables network tools and check reconciliation, all within a single dashboard.

Our expert, live support team helps deliver exceptional care every day, with an industry-leading 97% customer retention rate. Our customers love us. We love them.

Founded in 2014, our growing team is based in Austin, TX, and has clients in all 50 US states. We’ve grown over 300% in the last three years - with big plans for the future.

We’re looking for a Risk Analyst who is obsessed with delivering world-class service to join our vibrant organization. This individual will be responsible for implementing processes and tools to mitigate the fraud and credit risk that comes with processing ACH and Credit Card Transactions in order to best protect our customers and their customers.

Responsibilities and Duties:

New Customer Underwriting

• Responsible for ensuring that new account applications comply with ePayPolicy’s underwriting policies

• Complete new customer underwriting checklists for Know Your Business (KYB) and Know your Customer (KYC) requirements

• Activate new accounts with appropriate credit limits and funding timelines

 
Risk Analysis

• Review automated transaction risk rules to assess potential risks to customers and their electronic payments.

• Mitigate and disposition risk alerts and case escalations

• Establish and update customer transaction limits based upon their financial statements and transaction history

• Propose and implement new techniques to identify fraudulent customers

Communication

• Respond to payment processor requests for customer-related risk information

• Respond to customer queries and concerns professionally

• Provide guidance regarding risk-related matters to other ePay business units

You may be a good fit if you:

• Have experience with underwriting and onboarding new customers for payment processing

• Understand the risks involved in processing transactions through the ACH and credit card networks

• Are a problem solver with a passion for helping customers

• Have experience with automated verification tools and customer risk models

• Enjoy developing standardized, replicable processes that can be implemented across an organization

• Are excited to build a best-in-class risk department at a fast-growing payments company

• Enjoy managing or working on teams to accomplish cross-functional projects

Why ePayPolicy

• Competitive salary

• Comprehensive benefits package with employer-paid basic life and disability premiums

• 401K

• Unlimited PTO

• Company-sponsored quarterly “ePayItForward” initiatives 

• Supportive and inclusive company culture with a focus on work/life balance

• Fully-stocked kitchen

• Lunch stipend when working onsite

• Open communication (We won’t box you in! If you have a cool idea for a product improvement or a suggestion on how to improve the customer experience, let’s talk about it. We value everyone’s ideas and opinions.)

• Huge opportunity for growth

We operate on a hybrid schedule for in-office employees. Standard schedules are three days per week in the office, however, the cadence and days are determined by each team and manager. 

ePayPolicy Hiring Practice

We value diversity at ePayPolicy. The company will hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every member of our team.