At Bloomerang, we believe change happens on purpose. We champion the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. Our powerful giving platform and stellar support enable tens of thousands of nonprofits to raise more, recruit more, and retain more, fueling maximum impact and raising the bar on what’s possible for the nonprofit sector. That's why, even as the nonprofit sector sees declines in giving, Bloomerang customers raise more year over year.
We're also in the business of creating thriving employees. Join a mission-driven culture built on our core values of Simplify, Care and Act. We know our people are the key to our success, and we're proud to be home to some of the most innovative and skilled individuals in the workforce today. Come feel invigorated and unstoppable with us!
The Role
As the Payments Risk Analyst you will work to develop processes, systems and tools to manage the financial and compliance risk associated with Bloomerang’s rapidly growing payments platform. You should be a curious individual who monitors transaction patterns and customer behavior to identify potential risk exposure to Bloomerang. You have the ability to translate their insights into actionable strategies and tactics to reduce risk.
What You Will Do
- Conduct research to identify trends, outliers, patterns and insights relating to the performance and fraudulent or suspicious transaction activity of customers.
- Make “next step” recommendations to Senior Leadership on customer accounts that are presenting fraud or risk exposure to Bloomerang.
- Utilize research and analytical tools to make quality decisions regarding risk alerts ensuring the prioritization in accordance with risk severity.
- Leverage data to come up with insights to help develop risk policies that will align with departmental objectives and create value for Bloomerang and its customers.
- Work with the Product, Engineering, and CX teams to educate and implement best practices in process design, monitoring, and reporting of fraud.
What You Need to Succeed
- Utilize exceptional research and investigative skills.
- Possess excellent communication skills, and communicate empathetically to the customer, while not biasing your risk assessment.
- Be confident in working independently or with a team.
- Manage work streams and processes with minimal oversight.
- Have awareness of one or more payment platforms and related operational procedures.
- Understanding of NACHA and Card Association rules and regulations, including experience managing risk around returns, reversals and chargebacks.
- Awareness of relevant compliance laws and regulations.
- Ability to actively explore, learn, and responsibly integrate AI tools into daily tasks to drive efficiency and support Bloomerang's mission.
Benefits
Health + Wellness
You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere.
Time Off
You’ll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave. More is more!
401k
You’ll receive a 401k match to help invest in your future.
Equipment
Everything you need to be successful, shipped right to your door. You got this. We got you.
Compensation
The salary range for this position is: $79,100 - $105,000. You may also be eligible for a discretionary bonus. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws.
Location
This is a permanent, full-time, fully remote position. Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time.
Accommodations
Applicants who require accommodations may contact [email protected] to request an accommodation in completing an application.
Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
Skills Required
- Exceptional research and investigative skills
- Excellent communication skills and empathetic customer communication
- Ability to assess risk objectively without bias
- Ability to work independently and collaboratively
- Ability to manage workstreams and processes with minimal oversight
- Awareness of payment platforms and related operational procedures
- Understanding of NACHA and Card Association rules and regulations
- Experience managing risk related to returns, reversals, and chargebacks
- Awareness of relevant compliance laws and regulations
- Ability to learn and responsibly integrate AI tools into daily tasks
Bloomerang Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bloomerang and has not been reviewed or approved by Bloomerang.
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Leave & Time Off Breadth — Benefits materials describe generous PTO, volunteer time, and a robust holiday calendar. Feedback suggests the overall time-off package is above many U.S. norms for similar firms.
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Flexible Benefits — The package highlights remote-first flexibility with company-provided equipment and access to a wellness/perks platform. Feedback suggests these elements add meaningful day-to-day flexibility and convenience.
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Retirement Support — Materials indicate a 401(k) with company match as part of the core offering. Feedback suggests this is a valued component even though specific match details are not publicly listed.
Bloomerang Insights
What We Do
Indianapolis-based Bloomerang is the complete donor management solution that helps thousands of small and medium-sized nonprofits deliver a better giving experience and create stable, thriving organizations. Combining robust, simple-to-use technology with people-powered support and training, Bloomerang empowers nonprofits to work efficiently, improve their donor relationships and grow their donor bases. With Bloomerang, nonprofit professionals love their work and have another teammate in the cause.
