We’re reinventing payments.
In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing.
Now, over 150,000 customers across four countries choose to transact billions with us every year.
But we’re just getting started.
Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.
We are looking for a detail-oriented and proactive Italian-speaking Fraud & Risk Analyst to join our Risk team. This role will be based in our Milan office. This isn't just a data-entry role; you will be on the front lines, investigating suspicious activity, protecting our merchants from financial loss, and helping us scale our risk framework. You will be a key player in maintaining the integrity of our platform across our Italian market, working closely with Underwriting and AML along with other teams within risk.
What You Will DoInvestigative Analysis: Review and investigate real-time suspicious transaction alerts triggered by our fraud monitoring systems.
Merchant Monitoring: Regularly audit merchant activity reports to identify potential fraud patterns, credit risks, or financial irregularities before they escalate.
Merchant Advocacy & Education (Italian Market): Act as a supportive partner to our Italian-speaking merchants. You will communicate directly with them in fluent Italian to provide education on best practices, helping them minimize their exposure to fraud and chargebacks.
Cross-Functional Collaboration: Partner with the Underwriting and AML teams to share insights on emerging trends, ensuring our internal policies and risk appetites remain current and effective.
Operational Excellence: Support senior team members with ad-hoc projects and strategic initiatives. You’ll also play a vital role in maintaining our risk documentation to ensure our processes remain robust as we scale.
Team Contribution: Work within a high-trust, collaborative environment where supporting your peers is just as important as managing your own queue.
What You Will Bring
Language Fluency: Professional fluency in Italian (written and verbal) is a core requirement for this role. You must be comfortable conducting difficult conversations and explaining complex risk concepts to native speakers.
Relevant Experience: A solid background in Risk Management, Fraud Investigation, or AML. You understand the red flags that signal suspicious behavior.
Industry Knowledge: Ideally, you have experience within the payments or card processing industry. If you know your way around chargebacks, schemes, and merchant acquiring, you’ll hit the ground running.
Growth Mindset: A genuine passion for the world of FinTech and a hunger to upskill in fraud prevention techniques and regulatory compliance.
Communication Skills: A high standard of written and verbal communication in both English and Italian. You can translate complex risk issues into clear, actionable advice.
Adaptability: You thrive in a fast-paced environment where priorities can shift. You are comfortable making quick, informed decisions without sacrificing accuracy.
Technical Literacy: Comfort using fraud monitoring tools and a general proficiency in documenting processes clearly and concisely.
Dojo home and away
We believe our best work happens when we collaborate in-person. These “together days” foster communication, drive innovation and spark our brightest ideas.
That's why we have an office-first culture. This means working from the office 4+ days per week.
With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs make it easy. Do work that counts, in spaces made for you.
Question: what’s curious, relentless, and customer obsessed?
If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.
If the following speak to you, let’s talk:
- You’re curious. You have a real desire to learn and create.
- You’re relentless. You keep going even when it’s easier not to.
- You’re customer-obsessed. You know how important customers are to what you do.
Diversity, equity, and inclusion at Dojo
From local bakeries to well-known eateries, Dojo payments serve over 150,000 places across the UK.
And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.
Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.
If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.
To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive.
Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages.
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What We Do
Since launching in 2019 to address business owners’ pain points across the UK, we’ve seen incredible growth as a scaling fintech, welcoming over 150,000 customers and growing the Dojo team to 1,000+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 1,000 restaurants and 750,000 diners. Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For diners, that means getting seated at their favourite restaurants in just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast
