Who are OnBuy?
OnBuy are an online marketplace who are on a mission of being the best choice for every customer, everywhere.
We have recently been named one of the UK's fastest-growing tech companies in Deloitte's Technology Fast 50 for the third year in a row (as well as 'Fastest-Growing Tech Business in the South West').
All achievements we are very proud of, but we don't let that go to our head. We are all laser focused on our mission and understand the huge joint effort ahead of us needed to succeed.
Working at OnBuy:
We are a team of driven and motivated people who thrive when working at pace. To succeed at OnBuy you need to take charge and fully own your responsibilities, rolling your sleeves up when needed to 'get it done'. Working at OnBuy you are surrounded by so much opportunity, but you must possess the ability to stay focused and prioritise ruthlessly. Most importantly, you will thrive in an ever-changing environment as we are constantly evolving.
At OnBuy, you're not just a number or another cog in a machine. We are creating something really special, and you have the opportunity to affect meaningful change and have your voice heard.
We are a close team, who have the opportunity to learn and grow as OnBuy evolves. We work in a flexible way, meaning we can prioritise our health and relationships, but when we are working, we graft.
Job overview:
Risk Administrator
As the Risk Administrator your primary responsibility will be the implementation of the risk strategy as agreed with the Head of Risk and senior leadership team, ensuring that appropriate action is taken on the outputs from the team’s key performance metrics and business processes that detect and prevent fraudulent activities. The overall objective of this role is to minimise financial, legal and reputation risks (losses) to the company, which will help in enabling the company to maximise revenue through a balanced risk strategy.
The business will be looking to you to take proactive risk mitigation actions to help protect OnBuy from the current, new and emerging risks faced across both our seller and buyer populations.
Key Responsibilities:
Seller Risk Mitigation
Monitor and investigate developing risks across all of OnBuy’s sellers. Support the Risk Manager and Head of Risk to continually improve and develop the team’s KPIs and reports. Monitor Seller compliance with OnBuy’s Terms and Conditions of trading and associated policies. Liaise with sellers to understand and address poor performance, taking decisive action to mitigate risk when necessary.
Buyer Risk Mitigation
Monitor and investigate transactional data for emerging fraud patterns, including CNP, ATO, Friendly Fraud, Triangulation Fraud and Buyer/Seller Collusion. Support the Risk Manager and Head of Risk to continually improve and develop the robust and scalable chargeback defences.
Product Compliance & Violations
Monitor and investigate reports made to the OnBuy Product Violation desk. Support the Risk Manager and Head of Risk to continually improve and develop scalable processes for both proactive product compliance, and reactive compliance based on reports from third parties.
Customer Service Escalations
Monitor and investigate enquiries made by the Customer Service team and flag any that may indicate a wider issue with a buyer or seller.
Projects
Support the business in the delivery of key projects through ad-hoc tasks as and when required.
Essential
- Competency in Microsoft Excel (including basic pivot tables).
- Able to communicate effectively.
- Strong problem-solving skills.
- Enjoys working in a fast-paced, collaborative environment.
- Open, honest & approachable.
- Ability to effectively challenge/engage sellers as required.
Desirable
- Previous eCommerce experience, preferably in an Online Marketplace.
- Capable of constructively challenging assumptions.
- Knowledge/experience of Buyer risk management.
- Experience querying databases.
The salary on offer for this role is £24,000 per annum, depending on experience.
In return for helping us to grow, we’ll offer you company equity, meaning you own a piece of this business we are all working so hard to build.
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What We Do
We’re OnBuy, the home of amazing choice, the brands you love, and rewards that matter - all in one place! We're on a mission to change online retail for the better, providing customers with a one-stop shopping destination that doesn’t compromise on value or values. We’re committed to fair practice, the best service, and rewarding our customers in a way that’s clear, simple, and has a positive impact on their pocket. Unlike other marketplaces, we don’t sell our own stock, so we never compete against our sellers for sales. Instead, we partner with our retailers, providing a simple, transparent selling platform that connects them with millions of customers, in an environment that allows them to thrive. At OnBuy, our vision is simple: To be the best choice for every customer, everywhere!
