Nabors Drilling Solutions is seeking a Senior Customer Success Specialist to join our RigCLOUD team. In this senior role, you will serve as a trusted advisor and primary point of contact for a customers, driving adoption, retention, and expansion of the RigCLOUD platform. You will leverage deep industry knowledge and customer success expertise to proactively identify risks, resolve complex challenges, and deliver measurable value to both field and office stakeholders.
ResponsibilitiesBuild strong customer relationships by understanding their needs and workflows, delivering value, and proactively supporting them in optimizing their use of RigCLOUD.
Facilitate a smooth onboarding experience to establish a positive tone for the customer journey.
Ensure swift resolution of customer inquiries, fostering satisfaction and retention.
Cultivate robust relationships with customers, acting as a dedicated advocate on their behalf.
Maintain regular communication with customers, keeping them informed about the latest features, updates, and enhancements.
Deliver effective training and provide educational resources to help customers confidently maximize their use of RigCLOUD
Track training progress and analyze customer usage patterns to identify trends and areas for improvement.
Document detailed meeting notes to ensure clarity and accountability for key discussion points and action items.
Record customer feedback systematically to drive continuous improvement initiatives.
Anticipate and address potential challenges to optimize overall customer satisfaction.
Stay abreast of industry trends, RigCLOUD updates, competitor products and emerging technologies to provide informed guidance.
Collaborate with the operations team to streamline processes, enhancing overall operational efficiency.
Serve as a liaison with the development team, ensuring effective communication of upcoming features and capturing customer feedback.
Produce reports that demonstrate the value delivered to customers and highlight areas for improvement.
Collaborate closely with the 24/7 support team to ensure prompt resolution of customer inquiries, sharing insights for ongoing improvement.
Work collaboratively with the sales team, gaining insights into customer needs and contributing to strategic initiatives for upselling and expansion.
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4+ years of oil & gas industry experience, with demonstrated expertise in customer-facing or field operations roles
Exceptional communication skills, written and verbal, with the ability to present complex information clearly to executive, technical, and field audiences alike
Proven ability to navigate organizational change and adapt strategies in dynamic, fast-paced operational environments
Results-oriented with a track record of independently managing complex customer relationships and delivering measurable outcomes
Deep knowledge of industry trends, emerging technologies, and oilfield operations, with the ability to serve as a subject matter expert for customers and internal teams
Strong analytical and problem-solving skills, with the ability to diagnose complex operational issues and drive resolution across internal and customer teams
Demonstrated initiative in identifying process gaps and developing scalable solutions that improve team efficiency and customer outcomes
Ability to manage competing priorities and perform effectively under pressure, maintaining professionalism in high-stakes customer situations
Commitment to delivering high-quality work with meticulous attention to detail across reporting, documentation, and customer deliverables
Strong sense of ownership and accountability, with a demonstrated ability to lead customer engagements from kickoff through long-term retention
Advanced knowledge of RigCLOUD capabilities and configuration, with the ability to advise customers on optimization strategies and identify expansion opportunities
Work Authorization Requirement: Candidates must be currently authorized to work in the United States on a full-time basis. Nabors does not provide work visa sponsorship for this position, now or in the future.
Skills Required
- 4+ years of oil & gas industry experience in customer-facing or field operations roles
- Exceptional written and verbal communication skills, able to present to executive, technical, and field audiences
- Proven ability to navigate organizational change and adapt strategies in fast-paced operational environments
- Track record of independently managing complex customer relationships and delivering measurable outcomes
- Deep knowledge of industry trends, emerging technologies, and oilfield operations
- Strong analytical and problem-solving skills to diagnose and drive resolution of complex operational issues
- Demonstrated initiative identifying process gaps and developing scalable solutions to improve efficiency
- Ability to manage competing priorities and perform effectively under pressure
- Meticulous attention to detail across reporting, documentation, and customer deliverables
- Strong sense of ownership and accountability to lead customer engagements from kickoff through retention
- Advanced knowledge of RigCLOUD capabilities and configuration, with ability to advise on optimization and expansion
- Must be currently authorized to work in the United States; employer does not provide visa sponsorship
What We Do
Nabors Industries is a leading provider of advanced technology for the energy industry. With operations in approximately 20 countries, Nabors has established a global network of people, technology and equipment to deploy solutions that deliver safe, efficient and responsible energy production. By leveraging its core competencies, particularly in drilling, engineering, automation, data science and manufacturing, Nabors aims to innovate the future of energy and enable the transition to a lower carbon world. Nabors owns and operates one of the world’s largest land-based drilling rig fleet and is a provider of offshore drilling rigs in the United States and multiple international markets. Nabors also provides directional drilling services, performance tools and innovative technologies for its own rig fleet and those of third parties. Utilizing its advanced drilling automation capabilities, Nabors’ highly skilled workforce continues to set new standards for operational excellence and transform our industry.
