The Role
Provides advanced diagnostics, root-cause analysis, OEM support coordination, configuration and firmware maintenance, preventive monitoring, documentation, change assessments, and performance tuning for RFID systems. Maintains readers, antennas, and controllers; verifies read rates and connectivity; coordinates upgrades with manufacturers; and mentors Level-2 technical staff.
Summary Generated by Built In
- Provide advanced diagnostics at system, application and infrastructure level for the system.
- Carry out root-cause analysis for major and recurring incidents and own the permanent fix.
- Open and manage OEM back-to-back support cases under the same ticket and SLA clock.
- Own configuration, firmware and software maintenance and coordinate manufacturer releases and upgrades.
- Own the preventive-maintennace procedures and predictive monitoring for the system.
- Maintain the design documents, SOPs and knowledge base: mentor and sign off Level-2 competence.
- Provide technical assessments to the Change Advisory Board for changes to the system.
- Maintain readers, antennas and controllers; verify read rates and connectivity; tune performance with the OEM.
Requirements
- FEIG / Oculus RFID product training.
- ITIL Foundation.
- 3+ years relevant experience.
Skills Required
- FEIG or Oculus RFID product training
- ITIL Foundation certification
- At least 3 years of relevant experience
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The Company
What We Do
Madre Integrated Engineering is a multinational triangular employment and outsourcing corporation headquartered in Qatar, specializing in providing global talent for projects and offering facility management solutions.
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