RevOps Manager

Reposted Yesterday
Be an Early Applicant
Somerville, MA
Hybrid
125K-145K Annually
Mid level
Artificial Intelligence • Cloud • Gaming • Machine Learning • Software • Virtual Reality • Cybersecurity
Reimagining voice online—so every conversation feels safe, respectful, and empowering for everyone.
The Role
The Revenue Operations Manager will enhance GTM systems and processes, improve data accuracy, and support teams in achieving efficient sales and customer success through automation and analytical insights.
Summary Generated by Built In
Join Modulate, a frontier AI lab building some of the world’s most advanced voice understanding models — and scaling rapidly as demand for safer, more responsible voice technology grows. Our proprietary voice AI captures nuance, intent, and emotion in real time, helping protect hundreds of millions of people across leading gaming platforms and Fortune 500 companies. As we expand our enterprise footprint and accelerate our go-to-market efforts, we’re investing in the operational foundation that will power our next phase of revenue growth.

We’re hiring a Revenue Operations Manager to architect and scale the systems, processes, and data infrastructure that drive predictable, high-quality revenue. Reporting to the Director of BizOps & Strategy, this is a high-impact role at the center of Sales, Marketing, Customer Success, and Strategy — with direct influence on forecasting accuracy, pipeline visibility, and revenue performance.

If you’re energized by turning complexity into clarity and building operational engines that unlock scalable growth, this is your opportunity to shape how Modulate scales.

Your Impact
As Revenue Operations Manager, you will shape the operational engine that powers Modulate’s revenue growth. Your work will directly influence how effectively we scale our go-to-market strategy and bring our mission-driven technology to the world.

-Enable confident, data-driven leadership decisions. You’ll strengthen forecasting accuracy, pipeline visibility, and performance metrics so executives and GTM leaders can plan, prioritize, and invest with clarity and precision.

- Increase revenue team productivity and focus. By architecting scalable processes and intelligent automation, you’ll eliminate friction, reduce manual work, and empower Sales, Marketing, and Customer Success to concentrate on acquiring, retaining, and expanding customers.

- Turn data into strategic leverage. You’ll transform fragmented information into a reliable source of truth — surfacing insights that improve conversion rates, accelerate deal velocity, and strengthen customer retention.

- Build the foundation for sustainable scale. As Modulate grows, you’ll ensure our systems, governance, and operational rigor evolve alongside us — enabling predictable performance, transparency, and long-term revenue resilience.

What You’ll Do
- Drive revenue engine excellence. Partner with GTM leaders to design and optimize scalable end-to-end processes across lead management, opportunity progression, forecasting, and cross-functional handoffs.

- Build the data backbone for growth. Develop dashboards, reporting frameworks, and forecasting models that provide clear visibility into pipeline health, conversion, retention, and revenue performance — enabling faster, more confident decision-making.

- Architect automation & AI leverage. Identify and implement automation opportunities across the GTM tech stack to reduce friction, improve data integrity, and increase seller productivity.

- Translate insights into action. Diagnose funnel inefficiencies, test improvements, and introduce system-level enhancements that measurably improve conversion rates, velocity, and operational rigor.

- Own the revenue systems ecosystem. Lead optimization and governance of HubSpot and the broader GTM tech stack, ensuring data accuracy, adoption, and long-term scalability.

- Enable GTM teams to operate at their best. Serve as a trusted operational partner and subject matter expert, equipping teams with the tools, training, and clarity they need to execute effectively.

Who You Are
- 4–7+ years of experience in Revenue Operations, Sales Operations, Marketing Operations, or a related function within a high-growth B2B SaaS or AI company.
- Strong proficiency with HubSpot CRM, Default, Notion, and preferably other workflow or automation tools.
- Highly analytical - able to dig into data, clean it, structure it, and surface insights that drive action.
- Exceptionally detail-oriented and process-driven; you intuitively notice inefficiencies and enjoy fixing them.
- Demonstrated ability to operate strategically while executing with precision in complex, cross-functional environments. Clear, thoughtful communicator who collaborates exceptionally well across teams.
- Energized by shaping early systems in a growing org - and maintaining them as they scale.
- Passionate about AI, ethical innovation, and Modulate’s mission to make online voice communication safer.
- Bachelor’s degree in Business or equivalent experience.

Benefits
At Modulate, we prioritize people and sustainability—because doing great work requires feeling supported and safe. Some of our key benefits include:
- Competitive salary + equity- Full health, dental, and vision coverage
- Flexible PTO, with a strong culture of taking it
- Weekly team lunches with dietary accommodations
- Hybrid work: core in-office days with flexible remote options
- Regular leadership and industry learning sessions
- Support for career development and continued learning
- Up to 8 weeks work-from-anywhere policy
- A deeply inclusive, human-centered culture

Pay Transparency
Modulate believes in transparency as a cornerstone of equity and trust. Compensation for this role is based on seniority, skills, and experience.
Salary:$125K–$145K
Equity: Offered
Other perks: HSA, FSA, 15 holidays, professional growth resources

About Modulate
Modulate is on a mission to make voice a force for good online. Our tools help communities thrive by proactively detecting toxic behavior, protecting user identity, and empowering safety teams. We’re trusted by leaders in gaming and beyond—and we’re growing fast.
We believe that great cultures don’t just happen. That’s why we’ve built a foundation of intentional systems: from bias-reducing hiring practices to transparent pay to tools that help teams collaborate across communication styles. At Modulate, we treat people like people—and we’re building technology that does the same.

Ready to join us? Apply here or reach out directly—we’re excited to meet you.

A quick note as you apply
We kindly ask that you apply through the website rather than emailing [email protected].
For the questions “Your fit for the role,” “Your values/goals,” and “Why Modulate?” on our application form, we kindly ask that you focus your responses on experiences and motivations that directly relate to the role. Please avoid including details that would reveal protected demographic information (such as race, age, gender, ethnicity, or sexual orientation), as we strive to assess all candidates equitably and without bias.
We also want to hear your authentic voice. While it can be helpful to use tools to support your thinking, we ask that your responses reflect your own perspective. Applications with significant overlap or duplication from other submissions will not be considered.

Top Skills

AI
Default
Hubspot Crm
Notion
Workflow Automation Tools
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The Company
HQ: Somerville, MA
41 Employees
Year Founded: 2017

What We Do

Modulate designs and builds prosocial voice intelligence, empowering platforms to transform voice interactions into safe, trustworthy experiences.
Our flagship product, ToxMod, is a proactive voice moderation system that goes beyond keyword scanning. Utilizing layered machine learning models—designed to detect emotional tone, speech patterns, conversational context, and intent—ToxMod identifies toxic behaviors as they occur. This nuanced approach allows moderators and trust-and-safety teams to intervene before harm escalates, not after, significantly reducing negative interactions in real time. As of October 2024, ToxMod has moderated over 160 million hours of voice data, resulting in more than 80 million moderator interventions that make online environments safer and more welcoming for users.
While gaming was our launchpad, ToxMod now extends its protection into gig economy and customer service platforms. With Confidential Connect, platforms can safeguard privacy by anonymizing phone interactions and surfacing actionable insights when harm or fraud is detected in voice communication.
Our modular model architecture—with specialized detectors for emotion, deception, harassment, phishing, and more—is both highly accurate and explainable. This allows for rapid adaptation: when collaborating with a gig platform in early 2024, we stood up a fraud-detection module within a month using the same system.
Beyond voice safety, Modulate empowers platforms with compliance support and community health strategies. Our tools drive insights for transparency reporting, code-of-conduct alignment, and evolving regulatory needs—like those shaped by AI policy, trust and safety frameworks, and user privacy laws.
In summary: Modulate transforms voice—from chat, phone, or AI agent—to an asset for trust, safety, and user well-being. We're building tools that don’t just respond to harm—they anticipate it. Whether it’s protecting gamers, customer-care agents, gig workers, or social communities, Modulate empowers platforms to safeguard human connection in the voice-first era.

Why Work With Us

Modulate stands out by combining real-time voice‑native AI with a mission-driven focus on safety, inclusion, and explainability. Working here means building cutting-edge, trust-first technology that protects real communities—while growing in a transparent, people-centered culture that values impact just as much as innovation.

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