RevOps Analyst

📍 London Hybrid - 3 days per week in our London office (E1), 2 days remote/WFH (or the office if you prefer!)

Who we are

At Goodlord, our mission is to be the gold-standard platform for renting.

Used by more than 3,500 letting agents across the UK, we're building products that remove friction from every stage of the rental journey.

Behind that sits a commercial organisation powered by data, systems and smart decision-making - and that's where Revenue Operations comes in.

We're now looking for our first dedicated Revenue Operations Analyst to drive our commercial reporting, Salesforce optimisation and SaaS performance insights, helping our commercial teams spend less time chasing information and more time making great decisions.

About the Role

This is a hands-on individual contributor role reporting directly to our Revenue Operations Lead.

You'll become the go-to person for the reporting, systems and operational insight that underpin how our Sales, Marketing and Customer Success teams make decisions every day.

You'll have plenty of ownership and the opportunity to make a visible impact, whilst working closely with an experienced Revenue Operations Lead who'll support your development as the function continues to grow.

Your day-to-day will involve:

• Building, maintaining and continually improving the dashboards our commercial leadership team rely on to make decisions.

• Configuring and improving Salesforce, ensuring our CRM remains clean, reliable and fit for purpose.

• Analysing pipeline, renewals, retention and commercial performance to identify trends, opportunities and risks.

• Improving data quality across Salesforce, HubSpot and Planhat so we can trust the numbers we're working with.

• Partnering with Sales, Marketing, Customer Success and Finance to improve processes across the customer lifecycle.

• Testing new automations and AI-powered workflows that make our commercial teams more effective.

This is a genuinely hands-on role. You'll be building dashboards, improving systems, digging into data and solving commercial problems yourself.

This isn't about producing reports for the sake of it. It's about helping the business answer questions like:

• Why is NRR changing?

• Where are we losing customers?

• What's driving pipeline conversion?

• Where are the biggest opportunities to improve our commercial processes?

If you're looking for a strategic leadership role where you'll define company-wide commercial strategy, this probably isn't the right fit.

If you enjoy rolling your sleeves up, improving how things work and using data to influence better decisions, you'll likely love it here.

You should apply if:

• You've already worked in a dedicated Revenue Operations, Sales Operations or Business Operations role within a B2B SaaS business and are looking for your next challenge.

• You're confident using Salesforce (reporting, dashboards and basic configuration) and enjoy making systems work better.

• You have experience working with SaaS commercial metrics such as NRR, GRR, churn and pipeline velocity, using data to help commercial teams make smarter decisions.

• You're naturally curious, enjoy solving problems and love improving processes rather than simply maintaining them.

It would be great if you have:

• Experience with SQL, BI tools, Planhat (or similar CRM) or AI-powered automation but this is by no means essential

This role probably isn't for you if...

• You're looking to make your first move from an SDR, BDR or Sales role into Revenue Operations.

• Most of your RevOps exposure has been alongside another primary role, rather than being your core responsibility.

• You're looking for a purely technical Salesforce administration or BI position.

Most importantly, we're looking for someone who enjoys building, improving and learning. This is an opportunity to join Revenue Operations at an exciting stage, work closely with an experienced Revenue Operations Lead, and play a genuine role in shaping how our commercial teams operate as Goodlord continues to grow.

Aside from the role, the people, our culture and our mission, we have some other things that make Goodlord a pretty awesome place to be. Here’s a few favourites amongst Goodlordians (check out our careers page for more info).

• Grow with Goodlord: your development is important to us, that’s why we are Great Place to Work - certified. Have a goal in mind? Share it with us so we can use some of our annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally!

• Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health

• 25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days: We believe regular breaks are essential for well-being and we encourage (some may say expect!) all Goodlordians to take full advantage of their annual leave entitlement.

• Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals

• Our team: we’re an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference. We’re all in it together, we learn from each other, we’re genuine and we don’t have time for politics

If you’re ready to help us on our mission to be the gold standard platform for renting, then click apply (2-3 minutes)!

A full job spec is available on request.

Goodlord wants applicants from all backgrounds and walks of life; we are an equal opportunity employer committed to creating an inclusive environment.

Creating a space where everyone feels included is central to who we are. Because we're an open book and we learn from each other, we actively champion diverse perspectives and unique life experiences. If there is anything you need to participate fully in the interview process, we'd love to hear about that too - please include it in your application.

** Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer.

No agencies please - we have tried and trusted partners we would turn to should we require support.