Revisions Underwriter Associate I

Job Description
JPMorgan Payments Fraud Operations is a global leader in payment processing and merchant acquiring, authorizing transactions in over 130 currencies. Our proprietary platforms offer access to a wide range of payment methods, including credit, debit, prepaid stored value cards, and electronic check processing. With a legacy of innovation in electronic payments, JPMorgan Chase has driven the growth of e-commerce worldwide.
We continue to empower the Internet's largest brands, processing over 50% of all online transactions. By providing secure payment solutions, enhancing cash-flow management, mitigating risk, and accelerating funding, our consultative approach helps small and emerging businesses become tomorrow's industry leaders.
Whether online or at the point of sale, JPMorgan Payments delivers exceptional service, innovative solutions, and financial strength, offering significant benefits to companies of all sizes.
Job summary:
As a Merchant Services Revisions Underwriter within the Fraud Ops. organization, you'll use your critical thinking abilities to assess and evaluate the credit risk exposure and worthiness of newly boarded merchant accounts while facilitating portfolio growth and mitigating loss. The revisions underwriter will evaluate case reviews that are systemically triggered for abnormal processing behaviors. Daily ,underwriter will review UW applications, websites, personal credit bureaus, and merchant fraud prevention tools to evaluate the legitimacy of merchants and their financial ability to support calculated risk exposure to the Merchant Services business. Additionally, underwriter will monitor for identification of weakening merchant processing profiles and detection of fraudulent transaction activity and/or Identity theft. The revisions underwriter will be a decision maker in determining if merchants qualify for volume increases and will determine if Merchant Services will continue conducting business with the merchant or will process adverse actions to mitigate fraud and risk exposures.
Job responsibilities:

• Perform post-boarding validation and financial analysis to mitigate credit risk from processing behavior exceeding approved thresholds.
• Review merchant applications, websites, personal credit bureaus, and fraud prevention tools to evaluate merchant legitimacy and financial ability while balancing risk exposure.
• Adjust and restructure projections while balancing financial viability versus exposure.
• Read credit reports (Experian/Equifax) proficiently.
• Calculate the notional risk associated with each applicant's business model and payment methods, following established procedures.
• Conduct information-gathering calls with internal and external parties to understand financial profiles and processing characteristics.
• Review business models and processing characteristics for existing merchants to ensure compliance with Payment Brand rules and regulations.
• Identify abnormal processing activity for fraud or suspicious activity to mitigate and prevent loss exposure.
• Identify weakening merchant processing profiles and detect fraudulent transaction activity or identity theft.
• Resolve time-sensitive and escalated requests; handle difficult or complex issues effectively.

Required qualifications, capabilities, and skills:

• Hold a BS degree or have a minimum of four years of experience in credit lending, underwriting, and structuring.
• Possess prior fraud case management experience, highly desired.
• Demonstrate significant accounting and finance knowledge.
• Exhibit strong verbal, written, and interpersonal skills.
• Apply strong analytical and problem-solving skills.
• Maintain exceptional accuracy and attention to detail.
• Utilize problem-solving and critical thinking skills with the ability to exercise independent judgment.
• Assess the root of merchants' needs quickly or escalate when necessary.
• Communicate excellently, both verbally and in writing.
• Prefer knowledge of fraud business applications, including Lexis/Nexis and Customer Assist.
• Exercise sound judgment related to work priority and case aging; shift directions as prioritization requires.
• Benefit from prior team leadership experience, as this role includes oversight of team functions.
• Demonstrate responsibility in supporting team-based activities, including performance oversight, escalation assistance, coaching, directing, and building a high-performance team culture.

Preferred qualifications, capabilities, and skills:

• Possess advanced proficiency with Excel for problem-solving, impact quantification, and reporting.
• Serve as a collaborator and coach.
• Perform quality monitoring and provide feedback to specialists.
• Assess queue volume and recommend or reconfigure workflow distribution and priorities.
• Process exception approvals and determine escalated merchant concessions.
• Partner with Risk and Strategy resources on research and automation opportunities.
• Author and review procedure updates, attesting to accuracy.
• Assist with department communication.
• Conduct new hire or upskill analyst training.
• Work with Operational Readiness teams to ensure business preparedness for implemented changes.
• Serve as interim manager in the absence of the team manager.
• Consult on or help drive resolution to production issues, including root cause analysis.
• Present business updates regarding the overall health of the team and work performed.

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.