At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.
Description
Morgan & Morgan, P.A. is the largest plaintiff law firm in the country, with offices in all 50 states, more than 5,000 employees, and over 30 years of industry leadership.
We tackle complex marketing, media, and technology challenges, are Slack addicts, high-five and celebrate wins. We're fast learners, risk-takers, and experts in our fields. We’ve been doing this for a long time — together — and we put people first. With that mantra, we're redefining what it means to be a modern law firm.
In this role, you’ll be part of a growing team focused on client satisfaction and online reputation management across over 100 Morgan & Morgan office locations. This is a rare opportunity to join a highly respected, established organization and help reshape how we engage with clients in the digital space.
Role Overview
The Review Integrity Specialist plays a critical role in helping protect and enhance our online reputation by monitoring, identifying, and assisting in the removal of harmful, fake, or policy-violating reviews across key platforms like Google, Facebook, and Yelp.
This is a junior role best suited for someone detail-oriented and organized, with a strong sense of initiative and a basic understanding of online reviews, digital platforms, and client satisfaction. You’ll work hand-in-hand with our Brand Reputation, Client Satisfaction, and Web Marketing teams.
Compensation: $55,000.00 – $65,000.00 DOE + Full Benefits
Key Responsibilities
- Monitor online reviews across all firm locations on platforms like Google, Yelp, and Facebook
- Identify and flag spam, fake, or policy-violating reviews in line with platform-specific guidelines
- Assist in preparing reports that highlight trends, opportunities, and risk areas
- Escalate sensitive or urgent issues to the appropriate internal stakeholders
- Support the review acquisition process by coordinating with intake and client satisfaction teams
- Maintain detailed records of flagged reviews, removals, and communication status
- Contribute to the refinement of internal playbooks and review-response SOPs
Requirements
- 1–2 years of experience in online reputation management, client services, marketing, or digital operations
- Strong attention to detail and organizational skills
- Familiarity with platforms like Google My Business, Yelp, Facebook, or Trustpilot
- Comfort navigating tools like spreadsheets, task management software, and CRM systems
- Excellent communication skills, both written and verbal
- A curious and collaborative mindset with a drive to learn
Bonus Points If You Have
- Experience using review monitoring software (e.g. ReviewTrackers, Podium, Yext)
- Exposure to customer service, digital marketing, or legal services environments
- Understanding of Google review policies and Yelp’s content guidelines
#LI-GM1
Benefits
Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.
Equal Opportunity Statement
Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
E-Verify
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.
Privacy Policy
Here is a link to Morgan & Morgan's privacy policy.
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What We Do
John Morgan became a lawyer with a simple mission: To fight for the people, and not the powerful. After experiencing firsthand the perils of choosing the wrong lawyer and representation after his brother Tim was paralyzed, he dedicated his life to helping people so that no one should ever have to go through what his family endured. Tim was just a teenager when he was working as a lifeguard at Disney World when he suffered a spinal injury that left him confined to a wheelchair for the rest of his life. The Morgans made a life altering decision and they hired the wrong lawyer, who was by no means qualified to take on such a large corporation and their army of lawyers. As a result, Tim never got the compensation he deserved. This experience left John outraged and determined to level the playing field for all people who, like his brother Tim, were injured or mistreated by big and powerful corporations. John decided to become a lawyer, and the rest is history. Since 1988, Morgan & Morgan has been fighting for the people. Every client who walks through our doors is treated the same way John wished his family would have been treated all those years ago. No one, no matter who they are, or where they’re from, should ever feel powerless when fighting for the justice and compensation they deserve. With $20 Billion dollars recovered for our clients, offices across 50 states + Washington D.C. and an army of over 1,000 attorneys - we are everywhere for everyone. All law firms are not the same. There’s only one Morgan & Morgan.
