Who We Are
At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.
Our Global Reach
JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.
Learn more about who we are and what we do: https://www.jingdonglogistics.com/
What We Offer
Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.
About The Team
You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
Lead and manage a team responsible for reverse logistics operations, ensuring efficient and effective processing of returns, exchanges, and repairs for JD.com.
Responsibilities:**
* Oversee the daily operations of the reverse logistics team, including inbound processing, quality inspection, repair coordination, and outbound disposition.
* Develop and implement strategies to optimize reverse logistics processes, reduce costs, and improve customer satisfaction.
* Monitor key performance indicators (KPIs) such as return rates, processing times, and resolution rates, and implement corrective actions as needed.
* Train, mentor, and evaluate team members, fostering a high-performance culture and ensuring adherence to company policies and safety regulations.
* Collaborate with other departments, including customer service, warehousing, and quality control, to streamline reverse logistics workflows.
* Manage inventory of returned products, ensuring accurate record-keeping and proper handling.
* Identify and resolve operational issues and bottlenecks, implementing continuous improvement initiatives.
* Prepare reports on team performance, process efficiency, and cost analysis for management.
* Stay updated on industry best practices and emerging technologies in reverse logistics.
Qualifications:**
* Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
* 3+ years of experience in reverse logistics or supply chain management, with at least 1 year in a leadership role.
* Proven ability to lead, motivate, and develop a team.
* Strong understanding of reverse logistics principles, processes, and best practices.
* Excellent analytical and problem-solving skills, with a data-driven approach to decision-making.
* Proficient in using warehouse management systems (WMS) and other relevant software.
* Strong communication, interpersonal, and organizational skills.
* Ability to work effectively in a fast-paced and dynamic environment.
At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
Ready to apply?
Take the next step in your career, apply now and explore the opportunities we have to offer.
Skills Required
- Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- At least 3 years of experience in reverse logistics or supply chain management.
- At least 1 year of experience in a leadership role.
- Proven ability to lead, motivate, and develop a team.
- Strong understanding of reverse logistics principles, processes, and best practices.
- Excellent analytical and problem-solving skills with a data-driven approach.
- Proficiency using warehouse management systems and relevant software.
- Strong communication, interpersonal, and organizational skills.
- Ability to work effectively in a fast-paced and dynamic environment.
JD.com Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JD.com and has not been reviewed or approved by JD.com.
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Fair & Transparent Compensation — Base pay is often described as acceptable or good relative to specific roles and regions, with some employees noting competitive compensation at mid-to-senior levels. Feedback suggests overall pay is viewed as fair in context, though not exceptional.
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Healthcare Strength — Benefits packages commonly include core medical and insurance coverage, with supplementary medical and accident insurance reported in China and comprehensive health offerings in U.S. roles. Feedback suggests these healthcare provisions bolster the total compensation value.
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Wellbeing & Lifestyle Benefits — Offerings such as meal support, employee relief funds, mental-health resources, and health checks are highlighted in multiple locations. Feedback suggests these programs provide practical support that enhances perceived overall benefits.
JD.com Insights
What We Do
JD.com, Inc. (Nasdaq: JD) is China's largest retailer, online or offline, and the world's third largest Internet company by revenue. With more than 300 million customers, JD.com is expanding quickly in China because consumers increasingly demand the authentic, high-quality products JD is known for. We work closely with both domestic brands and top international brands to bring fresh food, apparel, home appliances, baby products and more to Chinese consumers. To power this massive business we operate our own nationwide logistics network, from warehouses to the last mile. We can deliver up to 90% of orders same- or next-day, making our service the fastest and most reliable delivery service of any large-scale e-commerce company in the world. By investing in the most cutting edge technologies, JD.com is shaping the future of retail in China and beyond. Our scientists are working on innovative solutions for all parts of our business using big data, artificial intelligence, robotics, computer vision, virtual and augmented reality, unmanned vehicle systems, and more. Headquartered in Beijing, JD.com is a Fortune Global 500 company with offices around the world, including in New York, Tokyo and a research and development center in Silicon Valley.
