Reverse Logistics Operations Manager

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

*This role requires working on-site five days per week. Remote work is not available for this position. T-Mobile is unable to sponsor a work visa for this position. *
Job Overview
The Supply Chain Operations Manager at T-Mobile is instrumental in overseeing and enhancing various facets of supply chain operations. This role involves leading reverse logistics operations at third-party logistics facilities, serving as a crucial liaison between T-Mobile and its vendors and suppliers, and independently managing strategic operational processes, issues, and escalations. The manager supports a range of initiatives from short to long-term, including special projects, integration of new technologies, and transformation activities. They drive continuous process improvements, ensure vendor performance quality, and facilitate the adoption of new systems and technologies. By collaborating with multiple teams across the organization, the Supply Chain Operations Manager develops and monitors programs that optimize operations and align with T-Mobile's strategic goals.

Job Responsibilities:

• Leads operations at third-party logistics facilities to ensure seamless supply chain processes
• Serves as a liaison between T-Mobile and its vendors and suppliers to enhance partnerships and resolve issues
• Manages strategic operational issues and escalations independently to maintain continuous service excellence
• Supports a range of initiatives from short to long-term, including special projects and transformation activities. Develops and monitors programs that align supply chain operations with T-Mobile's strategic goals.
• Drives continuous process improvements to optimize supply chain operations
• Facilitates the adoption of new systems and technologies within supply chain operations
• The Supply Chain Operations Manager is responsible for holding suppliers accountable to contractual SLA commitments, proactively identifying performance gaps and driving resolution to ensure operational continuity

Education and Work Experience:

• Bachelor's Degree plus 3 years of related work experience
  OR advanced degree with 1 year of related work experience
  OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Business, Supply Chain Management, Engineering, Industrial Management or related field (Preferred)
• 4-7 years Managing operations in supply chain, transportation, or distribution within a logistics environment (Preferred)
• 4-7 years Leading vendor management and strategic supplier relationships (Preferred)
• 2-4 years Implementing and managing new technologies or systems within supply chain operations (Preferred)

Knowledge, Skills and Abilities:

• Analytical Thinking (Required)
• Change Management (Required)
• Demand Planning (Required)
• Inventory Management (Required)
• Operations Management (Required)
• Problem Analysis (Required)
• Project Management (Required)
• Strategic Thinking (Required)
• Supply Chain Management (SCM) (Required)
• Supply Chain Operations (Required)
• Vendor Management (Required)

Licenses and Certifications:

• Certified Supply Chain Professional (CSCP) A certification that validates expertise in supply chain management, enhancing knowledge in supplier and customer relations, international trade, the use of information technology to enable supply chain operations, and skills to increase efficiency across the supply chain. (Preferred)
• Project Management Professional (PMP) Certification that demonstrates understanding and expertise in project management, which is crucial for leading supply chain improvement programs and special projects. (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
 

Base Pay Range: $77,200 - $139,300

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ363912¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.