About us
Step into the wild world of OneDayOnly – South Africa's OG daily deals hub. We're the pioneers of cool discounts, hitting you for just one day because, well, why overcomplicate things? We've got the big names, top suppliers, and a dash of our secret sauce to make you feel like a BIG DEAL. Not to brag, but we have over a million potential savvy shoppers getting our daily dose every 24 hours.
We're not fussy – if the price is right and the quality checks out, we're selling it. That's what makes us the go-to for both the smart buyer and the eager seller. Toss in the urgency of our deals, and boom, success happens quicker than you can blink. So, jump in, where FOMO meets killer deals, and let's turn every day into a retail party!
About You
If you’re the kind of person who thrives on keeping things in order while juggling multiple tasks, and can spot trends faster than a hawk on a hunt, then we need you!
You love diving into the details, making sure everything runs smoothly, and bringing a smile to everyone you interact with. Your typing skills are so precise that even your keyboard gives you a standing ovation. Plus, if your phone etiquette was a sport, you’d have a gold medal.
So, if you're ready to be a superhero in our team, come and show us what you’ve got!
Responsibilities:
- Record data in all forms for customer returns, supplier returns, courier claims, and parcels without delivery information.
- Collaborate with the broader Customer Service team and other departments to reach the best possible resolutions.
- Complete physical assessments on returns, and facilitate the return of products for supplier assessment in collaboration with the Supplier Liaison team.
- Assist walk-in customers.
- Populate all relevant information across platforms / documentation / sheets as required.
- Answer all emails and Asana queries related to Returns.
- Follow existing SOPs, while absorbing and applying updates to processes.
- Identify query and product-related trends and escalate/raise them to your Team Leader and the relevant departments.
- Consistently maintain SLA, KPI and Performance Measurement requirements.
- Perform ad-hoc duties in accordance with business needs.
- Be the link between the Customer Service team and our courier partners, booking collections and deliveries of returned products, and addressing any issues that may arise during the transportation process, including courier claims
Experience and Qualifications:
- Excellent computer literacy with the ability to quickly learn new software.
- Matric/Grade 12 (minimum).
- Customer service experience (advantageous).
- Administrative experience (advantageous).
- Experience in warehousing (advantageous).
- Experience in a customer service ticketing system (Zendesk, Freshdesk) and G-Suites (advantageous).
- Must be willing to represent OneDayOnly by offering customers a warm welcome.
- Good phone etiquette.
- Good verbal, written and interpersonal skills.
- Attention to detail.
- Highly adaptable and team player who takes initiative and is self-motivated.
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What We Do
OneDayOnly is South Africa's original daily deals website. We were founded back in 2010 by Chris Oberhofer and Maurits Vermeulen, two friends who came up with an idea to do something that had not yet been done in the country: build a website where customers could get their hands on incredible brands at unbeatable discounts for a limited time. Since then, we've grown to become a force to be reckoned with in the landscape of e-commerce, set apart from the rest by our fun tone of voice and sense of humour - and, of course, our big deals.
We partner with top brands and key suppliers to be able to offer products to over a million potential customers, through various channels including our daily mailer, social media accounts, email campaigns and, most recently, our mobile app - perfect for bagging big deals on the move!
Of course, our website and app don't run themselves: we employ over 300 human beings to sell things, buy things, process things, repair things and work on our website and app. Not to mention pack things and deliver things.
Why work for us? You'll have the unique opportunity to help a rapidly growing business get to the next level using cutting-edge technology like computers, printers, internet and electricity (even during loadshedding, woah!) But seriously, folks, you'll have the opportunity to mix and mingle with some incredibly talented people, all of whom are dedicated to driving our business forward in ways we might not have ever imagined.
Our culture: We're dedicated and hard-working without falling into the trap of becoming too corporate - or boring. That said, we pride ourselves on four key principles here: growth, innovation, value and authenticity - not just amongst the individuals who work here, but as a collective - and for our customers. We foster an energetic and authentic business mentality, ensuring that if we get the basics right and have fun along the way, everything else - including sales and customers - will fall into place.
