As a Revenue Technology Analyst, you will own and evolve the CRM and revenue tech stack that powers Riverside's sales, marketing, and customer success teams, making data reliable, workflows intuitive, and insights actionable across the GTM organization.
At Riverside Insights, we believe every student has unique strengths waiting to be discovered. That starts with equipping educators with the right tools and information, and it requires that our internal teams operate with clarity and precision. Your work will directly support the people who support educators every day.
The Revenue Technology Analyst sits within GTM Operations and is responsible for CRM performance, HubSpot platform management, and the operational analytics that help our sales and customer experience teams serve schools and districts more effectively. This is a high-impact individual contributor role for someone who thrives at the intersection of systems thinking, data quality, and cross-functional collaboration.
Requirements
- Own CRM architecture, data quality, and governance to ensure accuracy and trust in system-reported insights across sales and CX teams
- Redesign CRM dashboards, data views, and workflows so reps and managers have the right information at every stage of the sales and service process
- Establish and track workload metrics for inbound CX support; identify and eliminate avoidable demand through process fixes, documentation improvements, and upstream solutions
- Own HubSpot platform administration including lead routing, email campaign infrastructure, list management, segmentation, and data migrations from other tools
- Customize HubSpot objects (contacts, companies, deals) and implement best practices across Marketing, Sales, and Service hubs
- Partner with Sales and CX leadership to align CRM workflows with real operating rhythms; implement feedback loops for continuous improvement
- Identify and develop an AI opportunity portfolio for GTM Ops, including designing and leading a pilot with clear success metrics and failure criteria
- Partner with Product, Engineering, and Data teams to address root causes of support demand and improve downstream CX efficiency
RequirementsMust-Have Qualifications
- Up to 4 years of experience in revenue operations, CRM administration, or a related GTM systems role
- Hands-on experience administering HubSpot across Marketing, Sales, and Service hubs, including workflow automation, lead routing, and object customization
- Strong operational analytics skills with the ability to measure, analyze, and act on workload and efficiency data
- Demonstrated experience improving CRM usability and data quality through redesigned workflows and governance practices
- Ability to identify upstream drivers of support or process friction and address them systemically, not just symptomatically
- Strong cross-functional collaboration skills with experience influencing Product, Engineering, or Data partners
- Ability to audit inventory workflows to maximize scalability with our systems
- Bachelor's degree required
Preferred Qualifications
- Master's degree in a relevant field
- Experience managing data migrations from third-party automation or CRM tools into HubSpot
- Familiarity with AI tools and automation platforms
- Understanding of AI agent concepts and practical experience applying AI in GTM or operational contexts
Physical Requirements
- Remote
- Travel 1-2 times a year for off-site team meetings or conference.
- May require stationary positions (sitting or standing) for extended periods.
The above statements describe the general nature and level of the work performed by people assigned to this work. This list does not cover all possible duties, tasks, or responsibilities. Riverside Insights may amend or change responsibilities to meet the needs of the business and organization as necessary.
BenefitsWhy Join Our Team?
At Riverside Insights, achieving real results for students and educators is more than talk, it is what we do. As we grow, so will you, offering the chance to expand your skills on an ambitious, solution-focused team. Join us in making great work possible, where your well-being and dedication to making an impact go hand in hand. If you are ready for an ambitious, collaborative environment, Riverside is the place for you.
Benefits
- Medical, Dental, and Vision plans
- Company paid basic life and AD and D insurance
- Company paid long-term disability
- Paid Parental Leave
- Supplemental life insurance options
- Company paid Employee Assistance Program (EAP)
- Retirement plan with discretionary company matching
- Flexible Spending Account (FSA) and Health Savings Account (HSA) options
- Premium subscription to Calm for employee and dependents
- 33 days of company paid time off (PTO, Holidays, Wellness Days)
- Flexible work arrangements
- Tuition Reimbursement Program
- Company orientation and 30, 60, 90 Day Onboarding
Compensation
A reasonable estimate of the range for this position is between $85,000 and $95,000USD. This compensation range is specific to the United States, and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; internal pay ranges; and market data or range parameters.
Riverside Insights is an Equal-opportunity Employer
Riverside Insights provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Skills Required
- Up to 4 years of experience in revenue operations, CRM administration, or a related GTM systems role
- Hands-on experience administering HubSpot across Marketing, Sales, and Service hubs
- Strong operational analytics skills
- Demonstrated experience improving CRM usability and data quality
- Ability to identify upstream drivers of support or process friction
- Strong cross-functional collaboration skills
- Ability to audit inventory workflows
- Bachelor's degree
What We Do
ssessments play a critical role in unlocking a person’s true potential. Actionable insights — derived from accurate, reliable and consistent data — create opportunities that help people thrive. Through our proven portfolio of trusted and precise assessment solutions, Riverside Insights offers the clarity and perspective needed to create a meaningful impact at the state, district and individual levels. We're dedicated to creating and providing a broad range of high-quality, time-tested professional testing products and services as well as delivering meaningful information that can enhance the lives of children and adults. At Riverside Insights, we are fueled by a powerful mission: to provide insights that help elevate potential. This stems from a core belief that every person should have the ability to understand their potential and be guided to the resources that enables them to realize that potential. We aspire to enrich 1B lives globally by 2030 by providing insights born of research-based assessments to students, clinical patients, and employees/companies. Elevating potential is what we do… and for over 80 years, developing and providing research-based assessments has been how we do it. Riverside is one of the preeminent and most longstanding assessment developers/publishers nationally. Riverside is a “purpose-fueled, values-led” company that is aligned behind a “PeopleFirst” ethos and a set of 5 very important core values that guide who we work with, how we make decisions, and the standard that we hold ourselves to. Riverside Insights strives for excellence. We recognize that we must have the best people, and the best people are drawn from the broadest pool of applicants. The people we need can be found only by looking across the full spectrum of race, color, religion, creed, sex, age, national origin, citizenship status, disability, qualified veteran status, genetic information, marital status, sexual orientation and gender identity.
