Revenue Support Manager

Job Summary 

The Revenue Support Manager is a pivotal role in our organization with a key focus on maintaining financial health and operational efficiency. The position plays an active role in managing credit applications and maintaining customer files under the guidance of the Revenue Support Manager. 

Essential Duties/Accountabilities  

• Applying the organization’s Corporate Credit Policy as guided by the Director of Revenue Support. 

• Managing Customer Master data by establishing and updating customer files, instituting tax-exempt status for clients based on approvals from SALT, and ensuring the accuracy and correctness of all modifications such as contact details and tax status. 

• Handling credit limits. This involves processing requests for credit limitation amendments, accessing credit reports, reviewing and approving credit limit increments up to $200,000, and communicating changes to pertinent stakeholders like Sales Center Managers and Salespersons. 

• Processing new credit applications, which include monitoring new credit application requests, ensuring applications are thoroughly completed, setting up approved accounts in the Customer Master file, scanning all related documents, and submitting Sales Tax Documents for processing. 

• Overseeing Job Account Requests. Duties include receiving and scrutinizing job account requests, reviewing them for completeness, approving credit limits and terms in Mincron, and notifying relevant personnel about new job account details 

• Serve as a primary point of contact for incoming calls related to New Accounts 

• Other duties as assigned. 

Qualifications 

• High School Diploma or GED required. Bachelor's degree preferred.  

• Minimum 3-5 years in a commercial credit management role. 

• Professional certification (e.g., NACM) is a plus 

• Ability to build rapport with employees and clients. 

• Experience in a Wholesale Distribution setting is a plus. 

Skills  

• Ability to apply effective interpersonal, verbal, and written communication skills 

• Ability to thrive in a fast-paced, constantly changing environment 

• Strong ability to multi-task and deliver on deadline 

• Able to maintain up-to-date knowledge in area of practice 

• Strong organization skills and ability to prioritize and manage multiple tasks 

• Ability to work with diverse population base 

• Ability to analyze and solve problems 

• Ability to work autonomously with initiative. 

• Proficient in Microsoft Office products.  

• Team management and coaching experience is highly desirable.  

• Must be proficient in speaking, reading, and understanding English to ensure full compliance with safety standards, training, policies, and procedures. 

Physical Requirements and Work Environment 

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. 

• Required to position self to access equipment by standing, sitting, or walking, climbing, kneeling, crouching, or crawling. 

• Operates computer and telephone equipment for extended periods of time. 

• Visual acuity is required to perform essential job functions such as basic reading tasks. Tasks may involve close vision, distance vision, color differentiation, peripheral awareness, depth perception, and visual focus.