Revenue Security Representative

About Us

Oncor Electric Delivery Company LLC, headquartered in Dallas, is a regulated electricity transmission and distribution business that uses superior asset management skills to provide reliable electricity delivery to consumers. Oncor (together with its subsidiaries) operates the largest transmission and distribution system in Texas, delivering power to nearly 4 million homes and businesses and operating more than 143,000 miles of transmission and distribution lines in Texas.

Summary

As a Revenue Security Representative at Oncor, you’re responsible for fully researching and investigating locations of suspected electric energy diversion when public safety and/or proper metering of electric services are compromised. The job involves eliminating theft/diversion by means of cutting & removing electric service at a weather head, pole, handhole. The Revenue Security Representative develops documentation for internal and external legal, corporate security or law enforcement authorities while maintaining a professional and respectful demeanor in adversarial situations. These orders must be worked safely and in a prescribed timeframe resulting in proper delivery and measurement of electric energy.

This position requires that you work various workdays, schedules, and locations. The physical demands of the position are walking, standing, sitting, climbing in and out of a company truck multiple times each day, plus carrying a ladder and equipment weighing up to 50 pounds.

Key Roles and Responsibilities 

• Recognizes proper and improper meter base wiring and meter tampering to evaluate the integrity of self-contained and instrument rated meter installations.
• Takes appropriate actions (example: remove meter, cut overhead service, or disconnect underground immediately stopping theft and removing a public hazard while following company’s safety rules/regulations).
• Documents findings using, but not limited to, computer applications (Power Source, Word, Excel, and Outlook Email), smart phone camera, and the securing of evidence on diversion investigations for all types of retail customer accounts per tariff requirements.
• Researches, verifies and records data in both Customer Care & Billing (CC&B), Enterprise Asset Management (EAM), and monitoring solution systems to ensure accurate inventory management and retail customer billing.
• Coordinates with other functional groups, primarily Corporate Security, Field Service Reps, Revenue Management, Tampering Review Team, Construction Services, and Executive Referrals to ensure proper procedures are followed and appropriate actions taken.
• Performs all essential aspects and functions of the job as well as any other specific job requirements.
• Must be available to work overtime as necessary which can include all days of the week and holidays when needed.
• Must be available to be on call for work 24 hours a day when needed.
• Must be available to work at any location in the regional area when needed.

Skills

• Effective communication with internal and external stakeholders.
• Knowledge of computer and company applications.
• Demonstrates knowledge of metering applications to include proper socket wiring diagrams, voltages, and dangers associated with those applications.
• Ability to recognize sub-standard metering installations and take appropriate action to correct.

Education and Experience

• High School diploma, GED or equivalent is required.
• Possession of a valid Texas Driver License, Class C is required.
• 2 or more years of experience in an investigative, inspection oriented, loss prevention, or research-oriented work environment is required.
• Experience with electric metering field service or another related technical utility discipline is encouraged to apply.

Measures of Success

• Demonstrates contribution to workgroup and company goals.
• Demonstrates ability to perform work with minimum supervision while maintaining a continuing mentoring relationship with assigned personnel.
• Follows Measurement Services safety procedures to ensure safety of employees and public.
• Interacts with internal and external stakeholders to resolve issues in accordance with company policies and standards.

Benefits

At Oncor, we offer a comprehensive set of benefits, compensation and performance management programs designed specifically to attract, retain, motivate and reward our high-performing workforce. Our supportive and inclusive culture allows every team member the opportunity to thrive and make a difference. We invest in our employee’s success and well-being by offering such things as:

• Annual incentive program.
• Competitive health and welfare benefits (medical, dental, vision, life insurance).
• Ability to earn wellness incentives (up to $2,300 in 2026 as an Employee only) and other wellbeing resources.
• 401k with dollar-for-dollar company match up to 6%.
• 401k match for student debt program.
• Cash balance pension plan.
• Adoption Assistance.
• Mental health resources.
• Employee resource groups.
• Tuition reimbursement.
• Competitive vacation, 10 company holidays and 2 personal holidays.
• Paid parental leave.
• Salary continuation for up to 6 months for approved employee illness or injury.
• Other perks such as commuter benefits, electric vehicle incentive program, appliance purchase plan.

Participation in benefit programs for employees in collective bargaining units is subject to the applicable collective bargaining agreement.