At The Pharmacy Hub, we collaborate with pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies to deliver essential products directly to patients. Our expertise allows us to seamlessly distribute pharmaceuticals, medical devices, and other healthcare products to consumers, ensuring greater accessibility and convenience.
Core ValuesThe Pharmacy Hub is dedicated to breaking barriers in healthcare by championing access, intervention and affordability.
- Customer-first mindset - we develop strong partnerships with telehealth platforms and healthcare companies to enhance access and understand their specific needs
- Innovation for intervention in care - we develop advanced compounding solutions and products to better support patient health outcomes
- Continuous improvement - we continuously improve our processes and offerings through intelligent, honest and transparent practices to deliver cost-effective solutions that truly benefit our clients and their patients.
Job Summary:
The Revenue Resolution Specialist is responsible for identifying, investigating, and resolving discrepancies, disputes, and payment issues within the accounts receivable portfolio. This role ensures timely collection of outstanding balances, maintains accurate customer account records, and supports healthy cash flow management by effectively handling billing disputes and payment delays.
Key Responsibilities:
- Monitor accounts receivable aging reports to identify overdue or disputed accounts
- Investigate and resolve discrepancies between invoices, payments, and customer records
- Communicate professionally with customers, sales teams, and internal departments to clarify issues and negotiate payment resolutions
- Process adjustments, credit memos, or write-offs in accordance with company policies
- Collaborate with collections and finance teams to support cash flow optimization and minimize bad debt exposure
- Maintain detailed documentation of communication and actions taken to resolve account issues
- Assist with month-end and year-end closing procedures related to accounts receivable
- Provide documentation and explanations during audit reviews or related activities
Technical and Administrative Skills:
- Proven experience of data analysis is essential for this role
- Proficient in monitoring aging reports and identifying issues
- Experience investigating payment discrepancies and reconciling customer accounts
- Familiarity with processing credit memos, adjustments, and write-offs
- Strong understanding of ERP/accounting systems and collections processes
- Accurate documentation of all billing and collection-related communications
- Ability to support financial closings and audit procedures with proper records
Soft Skills:
- Attention to detail to accurately identify and correct billing or payment errors
- Effective communication for clear, professional interactions with clients and internal stakeholders
- Empathy and professional tact when handling sensitive or delinquent accounts
- Problem-solving ability to assess discrepancies and apply practical solutions
- Time management to meet deadlines for billing, reconciliation, and closing cycles
- Critical thinking to evaluate account trends and suggest improvements
- Team collaboration across departments such as sales, accounting, and customer service
- Adaptability to perform well under pressure and adjust to evolving systems or policies
- Responsibility and ethics in handling confidential financial data
- Proactive mindset to anticipate and address issues without constant supervision
Qualifications:
- Associate’s or Bachelor’s degree in Accounting, Finance, or Business
- Minimum 2 years of experience in accounts receivable, billing, or dispute resolution
- Proficiency in ERP or accounting platforms (e.g., QuickBooks, SAP, NetSuite, Oracle)
- Strong analytical and problem-solving skills with independent resolution abilities
- Working knowledge of collections workflows, aging reports, and reconciliation practices
- Excellent negotiation and communication skills for dealing with clients and internal teams
- High level of accuracy and attention to detail to maintain audit-ready records
- Strong organizational and time management skills
- Proficiency in Microsoft Excel (including pivot tables, VLOOKUP, filters, and formulas)
- English proficiency at a basic to intermediate level, as required by the role
Work Environment and Physical Demands:
- Pharmacy setting with potential exposure to moderate noise
- Daily use of computer terminals and mobile devices
- Ability to stay focused on repetitive tasks and manage detail-oriented work
- Requires normal vision range
Location: Davie, FL (This is a 100% onsite role; remote or hybrid work is not available)
Schedule: Full-time, 44 hours/week, Monday–Friday, Standard office hours
Benefits:
- 401(k) with up to 4% matching
- Medical, dental, vision and life insurance
- Paid time off
- Paid public holidays
At The Pharmacy Hub, we don’t just offer jobs—we offer opportunities for career growth and development. We take pride in our fast-paced, team-driven culture and are committed to supporting our employees in achieving success.
If you’re ready to join a company that values hard work, dedication, and teamwork, apply today! We look forward to welcoming you to The Pharmacy Hub and working together to deliver top-tier pharmacy fulfillment solutions.
Top Skills
What We Do
The Pharmacy Hub the national pharmacy fulfillment partner helping telehealth platforms, pharmaceutical manufacturers and healthcare innovators scale with speed, compliance, and confidence.
From USP 795/800 cleanrooms to open API integrations, our solutions are designed to remove barriers and streamline workflows. With the capacity to process 75,000+ prescriptions per day, we provide the scale and reliability needed to support rapid growth.
Why leading telehealth companies choose us:
• Licensed in all 50 states
• SureScripts certified
• Nationwide same-day fulfillment
At The Pharmacy Hub, our mission is simple: break barriers in healthcare so providers can focus on delivering better care and patients get the treatments they need quickly, reliably, and affordably. Together, we scale healthcare.
From our state‑of‑the‑art facilities, The Pharmacy Hub processes and ships thousands of orders daily with an unwavering commitment to quality and patient care. We provide both traditional medications and custom‑compounded formulations, enabling providers to differentiate treatment plans and deliver better outcomes. Our teams collaborate closely with telehealth companies, pharmaceutical partners, and healthcare organizations to design scalable solutions—whether through API integrations for real‑time inventory and order tracking, white‑label packaging, or rapid product onboarding.
Our mission is simple: break healthcare barriers. We break clinical barriers through advanced compounded medications, operational barriers through seamless integrations with provider networks, and financial barriers by offering wholesale pricing at volume.
At The Pharmacy Hub, we are driven by the belief that better access leads to better health. Every order we fulfill is part of a larger purpose—to empower providers, support innovation in care, and ensure patients everywhere receive the treatments they need quickly, reliably, and affordably.
