Revenue Operations Systems Administrator (Gainsight)

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Job Overview 

The Revenue Operations Systems Administrator supports our Sales, Customer Success and Customer Support teams by maintaining the overall health of our revenue tool stack.  This particular position requires someone who loves working with data and optimizing systems, has a keen sense of ownership and a get it done attitude to achieve required results.   

The individual who fills this role needs to be able to achieve required results while working in a fast-paced, environment. 

Essential Duties & Responsibilities:

The essential functions include, but are not limited to the following: 

• Be the subject matter expert (SME) on Gainsight, Salesloft and other Sales and Customer Success systems and design the platform, processes and data structures which will influence the future of our business 

• Partner with Salesforce Administrator to learn business needs and impacts on integrated systems  

• Drive overall health of company’s systems instances and develop new business logic to support our highly dynamic sales process, including: 

• Data Quality, Migration and Maintenance 

• Document system configuration and administrative processes 

• Keep updated on releases, features and best practices. Make recommendations to management regarding implementation as appropriate 

• Balances stakeholder needs along with business objectives by meeting with stakeholders to better understand needs and finding ways to integrate requests while helping the business meet objectives 

• Identify and resolve problems within systems 

• Perform other duties as assigned 

Requirements & Skills:

• Gainsight Certified NXT Administrator preferred 
• 1+ years of Gainsight administration experience 
• 3+ years of professional work experience demonstrating: 
• A strong ability to think critically, problem-solve and analyze information to determine the best business outcomes designing technical solutions to support & solve business problems 
• Knowledge of Salesforce object/field structure for integration mapping  
• Demonstrated success working effectively independently and as a part of a team 
• Attention to Communication (Oral & Written): The ability to ensure that information is passed on to others who should be kept informed as well as the ability to express oneself clearly in conversations, business writing and interactions with others.  
• Customer Orientation: The ability to demonstrate concern for satisfying one’s external and/or internal customers. 
• Information Gathering: The ability to identify the information needed to clarify a situation, seek that information from appropriate sources, and use skillful questioning to draw out the information, when others are reluctant to disclose it. 
• Analytical & Conceptual Thinking: The ability to tackle a problem by using a logical, systematic, sequential approach and to find effective solutions by taking a holistic, abstract, or theoretical perspective. 
• Technical Expertise: The ability to demonstrate depth of knowledge and skill in a technical area. 
• Takes Initiative: The ability to assess and initiate things independently. 

Education: 

• High school diploma or equivalent, college degree preferred 

Mitratech is an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national or ethnic origin, age, sex, sexual orientation, gender identity or expression, marital status, family status, disability, or veteran status. Mitratech will work with applicants requesting accommodation at any stage of the hiring process. Please email [email protected] to request an accommodation.