Revenue Operations Specialist

We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey—Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU! This is our “call to adventure” to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some amazing things, and maybe even land a new job!

Mission:

Our mission is to drive accelerated, sustainable growth by creating clarity in how we operate, scale, and make decisions. We’re building a revenue engine that runs on insight, automation, and accountability—where every process is purposeful, every system is scalable, and every person has the data and context they need to make an impact. We believe growth happens when clarity meets execution, and when smart systems empower talented people to do their best work.

What You'll Be Doing:

• Design, implement, and optimize HubSpot processes that support the customer lifecycle — including onboarding workflows, renewal tracking, health scoring, and expansion opportunities.
• Partner with CS leadership to develop playbooks and automation that drive team efficiency, customer engagement, and measurable outcomes.
• Build, maintain, and evolve reporting dashboards that track key CS metrics such as retention, churn, renewal rates, product adoption, and customer health.
• Develop and deliver training for the CS team to ensure effective adoption of HubSpot tools, processes, and best practices.
• Continuously analyze operational data to identify bottlenecks, streamline handoffs between teams, and ensure every customer touchpoint is tracked and measurable.
• Serve as the HubSpot expert for the CS department — guiding configuration, troubleshooting issues, and advising on system best practices to maximize impact. 

What Makes You the Hero for This Job:

• Proven experience in Customer Success Operations, Revenue Operations, or a related role, with a strong focus on HubSpot administration and process design.
• Demonstrated ability to translate customer success goals into scalable workflows and measurable outcomes.
• Experience building and managing data-driven dashboards that provide actionable insights to leadership and frontline teams.
• Strong analytical and problem-solving skills, with the ability to translate data into strategic recommendations.
• Excellent communication and training abilities, with a focus on cross-departmental collaboration and stakeholder alignment.
• HubSpot certifications (e.g., HubSpot Revenue Operations, Service Hub, or Reporting certifications).
• Experience with Customer Success processes
• Familiarity with data visualization tools (Power BI, Tableau, or similar).
• Understanding of key Customer Success metrics and lifecycle models (e.g., health scoring, NRR, GRR, Time to Value).
   

 Superpowers:

• Extreme Ownership. You own the outcomes, drive initiatives, and solve problems proactively. If you need direction and someone to hold your hand, this job is not for you.
• Customer Obsessed. Everything we build should leave our customers saying, "Aw dip. This product is off the charts cool. Whoever wrote that code deserves a raise!"
• Proactive Learning. You stay ahead of the curve, continuously learning and implementing cutting-edge technologies.
• Team Commitment. You build, mentor, and lead a high-performance engineering team that delivers results together.
• Self Awareness. You know your strengths, weaknesses, and how to surround yourself with the right talent to succeed.

Mentor (Hit us up to get more information)

Dustan Halbach - Specialist in hiring amazing people, lover of the outdoors, hunting, fly fishing, snowboarding, hockey and golf.