Revenue Operations Specialist, Marketing

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What Do We Do?

Triple Whale is a leader in business intelligence for e-commerce. With thousands of customers in dozens of countries, our software tracks more than $40 billion of online commerce annually. Our culture, built on innovation, creativity, and speed, fosters an environment where great ideas can flourish. Headquartered in Columbus, Ohio, with additional offices in Israel, we are expanding our team to pursue an ambitious vision. Join us and be part of something big!

Job Summary:

As Revenue Operations Specialist, Marketing, you will act as the go-to resource for our go-to-market facing teams for process and systems, with a specific focus on the Marketing organization. You will own, optimize, and streamline major impactful initiatives such as our attribution model, lead scoring, sales engagement, and CRM (currently Hubspot) infrastructure.

As a member of the team, you will be key in driving success across all functions and establishing Triple Whale as the leader in the ecomOS space for ecommerce. You will report directly to the Head of Revenue Operations.

Key Responsibilities:

• Serve as the operational lead for Marketing, while working closely with Customer Success and Sales teams under a centralized Revenue Operations team
• Work across teams to identify areas of optimization through process improvements and tools (Hubspot, Chili Piper, ProsperStack, Gong, etc.)
• Develop and manage full-funnel reporting, including the management of paid marketing channels to track performance and help optimize spend.
• Oversee lifecycle marketing operations, ensuring effective communication strategies at each stage of the customer journey.
• Assist with event reporting and coordination to ensure smooth execution and data analysis of event performance.
• Monitor lead quality and establish a detailed list upload and management process to ensure accurate, deduplicated, and enriched data for more efficient sales routing and marketing ROI.
• Collaborate with cross-functional teams to enable process improvements and ensure alignment between departments.
• Partner with product teams to drive product-led growth (PLG) initiatives, ensuring seamless integration between product usage and marketing/sales efforts.
• Manage HubSpot operations, including campaign tracking, ROI analysis, and performance reporting to optimize marketing effectiveness.
• Work with the team to scope, build, and track affiliate and customer referral programs.

Qualifications:

• 2-4 years of experience with Hubspot (Required)
• Experience with GA4 (highly preferred)
• Experience with Gong, Apollo, Intercom, Chili Piper
• Previous experience at a SaaS company, (Ecommerce is a plus)
• Previous experience in a startup environment, managing 2,000+ new leads each month
• A thirst for ownership, learning new skills, and delivering value to those you work
• Clear demonstration of hitting and exceeding project plans
• Clear demonstration of working with individuals across departments resulting in higher performance
• Ability to receive clear, actionable feedback
• Project management experience
• Excellent communication and problem-solving skills
• Dynamic, flexible, enjoys working quickly
• Strong comfort multitasking and excellent prioritization
• Understanding SQL, Python, a plus

Our Values

We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.

We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. 

We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. 

We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.

We Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.

Perks

Greatest Team: A world-class team of the brightest and most talented out there! Work with fun, hardworking, kind, nice people who are passionate about what they do

Compensation: Competitive salary, benefits, and equity

Family Focus: Parental leave and flexibility for families

Time Off: Generous PTO. We want you to relax when you need to relax!

Healthcare: Excellent medical, dental, and vision coverage

401K: 3% matching

In the News

Triple Whale raises $25M for its smart Shopify data platform

Columbus e-commerce startup Triple Whale aims to triple in size

Businessinsider: Shopify merchants have doubled ad spend on TikTok to reel in customers, as privacy changes make Facebook a ‘complete nightmare’ for customer acquisition.

Triple Whale Raises $27.7M to Develop Default Ecommerce Operating System for Shopify Brands

By submitting, I acknowledge Triple Whale's Job Candidate Privacy Notice

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