Revenue Operations Specialist I

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. 
 

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Position Summary: 

This role is responsible for the accurate entry of customer purchase orders into the Oracle ERP system and Salesforce in accordance with Sarbanes Oxley requirements.  Requires exceptional customer service to work with Sales and Channel Partners to obtain proper order elements and resolve order issues as necessary.  Act as the operational liaison between customers and a variety of internal F5 teams including Sales, Credit and Collections Product Management, Shipping, Export Compliance and Accounting. The role requires a highly organized, detail-oriented, multi-tasking self-starter who works well across a variety of teams and delivers high quality and timely results.

Attractions of the Job:  

This position provides high level exposure to F5 products, Systems, and processes. There is daily interaction with various departments and customers globally. This position also offers direct opportunities to contribute to the overall success of the company and to take on additional duties and responsibilities as you grow in the role.    

Responsibilities: 

• Knowledgeable of F5 business model and practices

• Review terms & conditions, pricing, and completeness of customer purchase orders in support of F5’s Sarbanes Oxley compliance policies

• Enter global orders for product & initial service, consulting, and subscriptions in order entry systems utilizing proper configuration and licensing methods

• Consistently uphold a contribution percentage of 15% with an error rate below 3%

• Work closely and foster cooperative partnerships with Management, Sales Operations, Collections/Accounting, Shipping, Export Compliance, Customers and all other dependent departments regarding order processing needs, billing/payment issues and customer specific terms and conditions

• Work on problems of moderate scope where analysis of situations or data requires a review of a variety of factors; exercises judgment within defined procedures and practices to determine appropriate action

• Utilize resources to ensure the most up to date processes and policies are followed

• Enforce customer data management/data integrity rules and guidelines

• Daily management of post sales, product related activities such as, but not limited to: account ownership/installed base maintenance, processing returns, product license and service contract amendments

• Manage multiple Outlook inboxes ensuring optimal organization, clear communication and timely follow up

• Locate opportunities in Salesforce related to customer purchase agreements to ensure proper order elements, order stage, and order notifications are confirmed and updated throughout the order booking process.

• Actively participate in identifying areas of process improvement related to order entry operations by way of suggesting ideas or identifying problems statements.

• Support daily, monthly, and quarterly corporate financial goals and commitments; responsible to ensure all deadlines are met and customer requirements are supported.

Other Responsibilities:

• Support Rev Ops Specialist II and Seniors with projects of varying scope as assigned; update stakeholders as projects progress and independently drive completion of tasks with leadership involvement as needed.

• Uphold F5’s Business Code of Ethics and promptly report violations of this Code or any other company policies.

• Performs other related duties, tasks, or projects associated to operational aspects of order entry

Knowledge, Skills and Abilities:

• Developing professional expertise, applies company policies and procedures to resolve a variety of issues; requires daily assistance to troubleshoot complicated issues

• Demonstrates strong judgment in solving problems as well as identifying problems in advance and proposing/enacting solutions; seeks assistance if resolution is outside knowledge base

• Ability to consistently follow and promote stated processes receiving general instructions on routine work, detailed instructions on new projects or assignments

• Adapts to flexible work assignments as new business is obtained or department requirements fluctuate

• Flexibility to execute, adapt, prioritize and multi-task in a fast-paced environment at a high growth company

• Adept at learning new technology

• Demonstrates business acumen in daily execution of role

• Excellent attention to detail and proven organizational skills

• Excellent written and verbal communication skills

• Adhere to multiple departments’ global order processing expectations

Qualifications:

• Typically requires 2+ years related experience (sales operations, order entry, or related business experience)

• Proficiency with ERP systems in an order processing function; preferably Oracle and/or Salesforce

• Solid foundation utilizing PCs, Microsoft Office Suite including Outlook, Word and Excel

• Excellent typing skills

• Bachelor’s degree or equivalent experience

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

The annual base pay for this position is: $51,360.00 - $77,040.00

F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5’s differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.

You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice. 

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.  F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.