Revenue Operations Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Revenue Operations Manager
 

Role Overview:
This role drives the design and execution of strategic programs that directly improve revenue performance, seller productivity, and go-to-market effectiveness across a global Direct Sales organization. Acting as a key partner to Sales Leadership, this position shapes how revenue strategy translates into scalable execution, influencing decisions that impact pipeline health, forecasting accuracy, and overall business growth. You will operate at the center of strategy, analytics, and execution, ensuring that complex initiatives deliver measurable outcomes and sustained impact.

At Genesys, we are advancing how organizations connect with customers through AI-driven experiences that are more human, predictive, and scalable. In this role, you will contribute to initiatives that improve how sales teams engage, prioritize, and deliver value to customers across industries. You will also gain exposure to enterprise-level decision making, global program ownership, and opportunities to influence long-term go-to-market strategy.

Key Responsibilities:

• Own end-to-end design, execution, and optimization of global Direct Sales programs that improve revenue performance and seller productivity
• Drive alignment across Sales, Finance, Operations, and GTM leadership to ensure programs deliver measurable business outcomes
• Establish governance frameworks, KPIs, operating cadences, and communication strategies to scale program effectiveness globally
• Develop executive-level insights through performance analysis, predictive modeling, and scenario planning to inform strategic decisions
• Identify and act on opportunities to improve segmentation, coverage models, prioritization, and sales productivity
• Lead cross-functional initiatives across Sales, Marketing, Finance, Enablement, Product, and Customer Success to deliver large-scale programs
• Ensure successful program launches through coordinated enablement, communication, and system readiness
• Drive continuous improvement through process optimization, automation, and scalable operational design
• Lead global strategic projects such as territory design, quota strategy, incentive structures, and pilot programs that accelerate revenue growth
• Guide change management efforts to ensure adoption and consistent execution of new sales motions and programs

Required Qualifications:

• 8+ years of experience in Sales Strategy, Revenue Strategy, Sales Operations, or Management Consulting within a SaaS or high-growth environment
• Demonstrated success designing and leading large-scale sales programs or strategic initiatives
• Strong understanding of SaaS sales motions, pipeline management, forecasting, and productivity drivers
• Advanced analytical skills with expertise in Excel or Google Sheets, Salesforce, and BI tools such as Tableau or Power BI
• Proven ability to communicate complex insights and influence senior leadership through executive-level presentations
• Strong project management experience leading complex, cross-functional initiatives
• Bachelor’s degree in Business, Finance, Economics, or a related field

Preferred Qualifications:

• Experience supporting global enterprise sales organizations
• MBA or equivalent advanced degree
• Proven ability to operate independently and translate strategy into execution
• Strong capability to navigate ambiguity and drive clarity across complex initiatives
• Passion for analytics, operational excellence, and scalable process design

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.