Revenue Operations Manager
EviSmart | Vancouver, BC | In-Office
About EviSmart
EviSmart is a rapidly growing B2B SaaS company revolutionizing healthcare operations software, with a focus on dental and medical workflow automation. With proven product-market fit and strong customer retention, we’re entering an exciting growth phase.
We’re looking for a hands-on Revenue Operations Manager to build and own our sales infrastructure from the ground up. This is a high-impact, in-office role based in Vancouver, reporting directly to the CEO and working closely with our Sales, Marketing, and Customer Success teams.
The Opportunity
This is not a maintenance role — it’s a build-from-scratch challenge. You’ll architect the systems, playbooks, and processes that will power our next stage of growth.
We’re looking for a builder and operator who can move fluidly between strategy and execution — someone who’s as comfortable writing a sales script as they are presenting performance insights to the executive team.
Your Responsibilities
Phase 1: Build the Foundation (Months 1–3)
- Design and implement EviSmart’s first comprehensive sales playbook from scratch
- Build and optimize CRM workflows and automation in Salesforce
- Create qualification frameworks (e.g., MEDDIC/BANT) for the sales team
- Develop sales enablement tools — scripts, templates, training materials
- Establish baseline metrics, dashboards, and reporting systems for visibility and accountability
- Audit existing pipelines and processes to identify bottlenecks and quick wins
Phase 2: Drive Performance (Months 4–6)
- Analyze conversion data and improve key metrics such as win rate, sales cycle time, and lead quality
- Lead weekly pipeline reviews and develop actionable insights for leadership
- Train and coach SDRs/AEs on new processes and tools
- Partner with Marketing and Customer Success to refine handoffs and optimize revenue flow
- Document all systems for scalable, repeatable execution
Phase 3: Scale the Engine (Months 7–12)
- Hire, train, and lead the first Sales Development Representative (SDR)
- Build forecasting, quota, and performance frameworks for the growing team
- Advance CRM and reporting capabilities to support data-driven decisions
- Transition from builder to manager, preparing to lead the full revenue operations function
What We’re Looking For
Must-Haves
- 3–5 years of experience in B2B SaaS Sales Operations, Revenue Operations, or Sales Enablement
- Proven experience building systems and processes from scratch (not just optimizing existing ones)
- Deep understanding of SMB or mid-market SaaS sales cycles (60–90 days, consultative approach)
- Hands-on experience with CRM implementation, workflow automation, and reporting (Salesforce preferred)
- Strong analytical skills and metrics-driven mindset
- Comfortable being a doer and builder — you’ll create, implement, and iterate yourself
- Must be based in or willing to relocate to Vancouver, BC (this role is 100% in-office)
Nice-to-Haves
- Prior experience as an SDR, AE, or in a quota-carrying sales role
- Background in healthcare, dental technology, or workflow SaaS
- Experience working with distributed or offshore teams
- Knowledge of sales methodologies like MEDDIC, Sandler, or Challenger
- Experience scaling sales teams from 5 to 20+ reps
What You’ll Gain
- Opportunity to build the revenue operations function from the ground up
- Direct collaboration with founders and executive leadership
- Clear growth path to VP of Revenue Operations as we scale
- Comprehensive benefits including health, dental, and vision
- 2 weeks paid vacation + statutory holidays
- MacBook Pro/PC + work setup
- Travel opportunities to our global offices (Manila, Seoul)
Who You Are
You thrive in fast-moving, unstructured environments and love turning chaos into systems.
You’re the type who can say:
“I built the first sales playbook at my last company and improved win rate from 18% to 27%.”
You’re excited to build, measure, and optimize — not just maintain. You take pride in details, care about metrics, and can operate both as an architect and a hands-on executor.
EviSmart is an equal opportunity employer.
We value builders, innovators, and systems-thinkers from all backgrounds.
Top Skills
What We Do
EviSmart is the world's leading AI-Powered Dental Workflow Automation and Dental CAD Design outsourcing company. Trusted by labs and dentists in over 26 countries, our mission is to make dental care smarter, faster, and better — for everyone.
We're reimagining dentistry by intelligently connecting the dental workflows —dentists, lab technicians, and manufacturers—with automation and seamless integration.
