Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com.
About You:
- You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins.
- INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
- You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas.
- You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
- Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear.
- You thrive in a Team Environment. Collaboration is key in innovation and creating change.
These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life.
If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.
Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.
About the Opportunity
Lantern is in hyper-growth. This is illustrated by treble digit top line growth through new logos and member activation. To maintain this pace and to unlock the large market potential, Lantern expects to double the GTM teams over the next 12 months.
About the Team
The Commercial Strategy & Operations (Revenue Operations) team supports the President and his broader go-to-market function, including sales, marketing, account management, client success, channel partners (health plans, ecosystem partners, and benefits consultants), and Network Development. The Network Development team within Commercial is responsible for growing our provider network by signing contracts with surgeons and facilities across the country in service of our members. Without this team, we wouldn’t be able to enable healthcare access for our millions of members today and millions more to come in the future.
Location
New York City (hybrid)
Your Mission
Reporting to the VP of Commercial Strategy & Operations, the Revenue Operations Manager will be dedicated to the Network Development team by running strategic planning, developing and measuring KPIs, and supporting day-to-day execution. You will be the ‘right-hand’ and thought partner to the Chief Network Officer, holding them accountable to execution and embedding yourself in the team to uncover and execute on their strategic and operational needs. Much like a B2B sales operations role, you will help to analyze our current provider network, identify and re-prioritize the team to the strategic areas of focus, manage their provider pipeline and forecasting process, bring their Salesforce.com and other system design requirements to the GTM Systems team (also within Strategy & Operations), and spearhead cross-functional initiatives that make the Network Development team better. Ultimately, your efforts will accelerate results and directly fulfill Lantern’s mission of improving access and affordability of care.
What You Will Do
- Be the right-hand to the Chief Network Officer, addressing his various strategic and operational needs
- Help shape and directly implement the Networks strategy & team coverage model, including establishing growth targets, identifying strategic growth markets / provider types, designing and managing sales and account management territories, setting quotas, and implementing and managing compensation plans
- Spearhead a variety of sales and cross-functional initiatives that level-up the Network Development organization by partnering with others in Strategy & Operations along with IT, Product, Marketing, Client Success, and Finance
- Define and report on Network Development KPIs using SQL and Excel, and devise action plans that improve the long-term strategy and near-term execution against that strategy
- Establish and run the Networks operating cadence (regularly occurring meetings and report readouts) to manage the provider pipeline, execute on prospective provider contracts, and forecast accurately
- Integrate the corporate sales objectives with Network Development plans to ensure alignment between Network Development and the needs of corporate clients / prospects
- Work closely with the field to collect Salesforce.com and other systems requirements and ensure they are implemented successfully by the GTM Systems team
What You Will Bring
- 5-7 years of experience in revenue operations, management consulting or investment banking
- Excellent Excel and SQL skills
- Process-driven and organized to run cross-functional projects
- Highly analytical systems-thinker who connects the dots and recognizes the downstream impacts of changes within a system
- Excel at building connections, enjoy working collaboratively, and are able to quickly establish rapport and trust with partners across the company
- Bachelor’s degree in a business or a quantitative field
- Experience with Salesforce.com a plus
- Experience in healthcare or digital health a plus
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Remote workplace
- Short & Long-Term Disability
- Life Insurance
- 401k with company match
- Paid Time Off
- Paid Parental Leave
Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
What We Do
Headquartered in Dallas, Texas, Employer Direct Healthcare™ (EDH) is an innovative healthcare services company that provides high-quality, cost-effective solutions to self-insured employers through two core products, SurgeryPlus™ and CareCentral™.
Whether it is SurgeryPlus or CareCentral™, our Care Advocates are the heart of our business. Beginning with the first time they call in, members are paired with a dedicated Care Advocate, who serves as their personal full-service healthcare concierge for as long as they are enrolled in our services. As experts on each of our members’ medical plans, our Care Advocates truly handle it all, from locating the best providers for a member’s specific needs, to coordinating any logistics and scheduling all of their appointments.
SurgeryPlus™ is a valuable supplemental surgery benefit that transforms the way employers provide and pay for their employees’ planned medical procedures. With SurgeryPlus™, we pre-negotiate bundled rates for thousands of non-emergent surgical procedures, which allows us to generate significant savings for both employers and their employees. With this benefit, members have access to our full-service healthcare concierge services and our exclusive national network of 100% board certified physicians representing numerous specialties, including orthopedics, sports medicine, spine, general surgery, gastroenterology, women’s health/GYN, bariatrics, ear, nose and throat (ENT), cardiac and more.
CareCentral™ is a full-service healthcare concierge service that is designed to assist members in understanding and navigating all of their healthcare decisions, from something as simple as answering a benefits-related question or locating a primary care provider, to something as complex as coordinating treatment for conditions such as cancer, transplants, chronic conditions, surgeries and more. When it comes to the ways CareCentral™ can assist members with their healthcare needs, the sky is the limit!
