Revenue Operations Manager (SaaS Subscription)

This Position

This is a remote position, but candidates will need to be based in the US to be considered.

We are looking to hire our first Revenue Operations Manager to help build, enhance and scale the processes, tools and systems that our go-to-market teams rely on. You’ll be responsible for empowering Pipe17’s Sales, Marketing, Customer Success, and Support teams with the tools, data and processes they need to drive rapid, long-term, revenue growth for the business. This is a key early-hire role on our Business team, reporting directly to the Chief Revenue Officer, with tremendous opportunity for growth.

The right person for this role will have a strong technology revenue / sales / marketing operations background, and lead with a culture of always putting the customer first. This is a full-time, mid to senior level, individual contributor position with the expectation to build a world class revenue operations team as the business and your role expands.

As our first Revenue Operations Manager, you will:

• Take ownership of all go-to-market tools, processes and workflows including both the tactical, day-to-day maintenance and improvements, as well as the strategic, what do we prioritize today so we’re set up for success in 2 years.
• Become an expert on our existing go-to-market technology stack as well as our product’s architecture and data model
• Work closely with Sales, Marketing, Customer Success, and Support leadership to create an operational roadmap that ecompasses multi-team requirements and business importance
• Work closely with Product and Engineering teams to ensure accurate, and useful, product usage data is accessible to revenue teams
• Create and deploy small to medium sized system design and process changes, and identifying and managing the right internal and external stakeholders for any large development work that is outside of your technical wheelhouse
• Be the driver, and a core decision maker, for implementing any new business systems, tools and processes
• Create data-driven insights in collaboration with company leadership that will help inform and determine the future of Pipe17’s hybrid go-to-market strategy
• Develop an intake, triage and prioritization process for operational enhancements and net new functionality

To be successful in this role, you’ll need to:

• Excel at working autonomously and independently, while also building strong relationships across Product, Engineering, Sales, Marketing, Customer Success, and Support
• Have at least an intermediary level of technical skills, particularly around business system and workflow development and database integrity and maintenance
• Be an adept project manager who ensures that cross-functional teams hit their deadlines so projects are delivered on time and on scope
• Use active listening skills to ensure your designing and creating solutions that solve root cause problems and will scale with the business
• Manage up and down, as well as communicate effectively, with all types of stakeholders
• Possess excellent organizational, analytical, and communication skills
• Balance being scrappy and moving fast with building long-term scalable solutions
• Have a solid work ethic and always be looking for ways to improve the status quo

You’ll love this role if you:

• Are a problem solver who takes a methodical, analytical and process oriented approach
• Have a passion for learning new technologies and are excited by the opportunity to experiment with new approaches, tools and methods that you haven’t used before
• Do your best work when you have autonomy and are able to make decisions without the input of a large team
• Are a skilled operations generalist who can ramp up quickly and understands how to work at the the intersection of product, business, and systems
• Get excited about building a program from scratch and are able to keep focused on long-term goals and objectives
• Constantly seek out data to inform and back-up your decisions and suggestions
• Obsess over the details while also being able to think strategically and see the forest through the trees
• Enjoy working and collaborating with stakeholders of all types and enjoy fostering credibility and expertise with product and functional business leaders

Qualifications

• 7+ years of work experience with at least 3 years in a revenue operations, business operations, sales operations or marketing operations role at a hybrid product-led growth SaaS company
• Experience building operations for PLG, sales-assisted, and enterprise sales motions
• Experience working in a fast-paced, autonomous, startup environment
• Experience with complex cross-functional project management
• Experience running, and growing, your own operations program and team
• Experience with CRM administration and/or development
• Process minded - organized and disciplined
• Able to work autonomously and independently, have excellent self prioritization skills
• A plus if you have prior experience with HubSpot CRM, Segment, BigQuery, Autopilot/Ortto, ZenDesk, Google Analytics, Google Data Studio, Amplitude, Recurly, Jira and Asana