The Role
Own and scale GTM operations: manage CRM and GTM tech stack, lead systems implementations and process improvements, build forecasting and revenue dashboards, design lead routing and handoffs, support territory/quota/compensation planning, ensure data integrity, and identify AI-driven productivity improvements.
Summary Generated by Built In
Redwood City, CA (Hybrid)
About Luma Luma's mission is to build multimodal AI to expand human imagination and capabilities. We believe that multimodality is critical for intelligence. To go beyond language models and build more aware, capable and useful systems, the next step function change will come from vision. So we are working on training and scaling multimodal foundation models for systems that can see and understand, show and explain, and eventually interact with our world to effect change.
Where You Come InThis is an opportunity to join Luma as our Revenue Operations Lead, serving as a strategic partner to Sales, Customer Success, Marketing, and executive leadership. You will help optimize and scale our global go-to-market operating system, ensuring our processes, systems, reporting, and planning infrastructure can support the next phase of growth.
You will work closely with GTM leadership to improve operational efficiency, strengthen forecasting and reporting, enhance data quality, and build scalable processes that accelerate revenue growth across the customer lifecycle. If you are a highly analytical operator who thrives in fast-moving environments and enjoys building structure amidst growth, this role offers the opportunity to make a significant impact while growing into future leadership responsibility.
What You'll DoYou will play a critical role in optimizing and scaling Luma's go-to-market operations. You will:
- Own and optimize the GTM technology stack, including CRM, sales engagement, and customer success platforms, ensuring accurate data and seamless workflows across systems.
- Lead CRM enhancements, systems implementations, and process improvements that improve visibility, efficiency, and execution across GTM teams.
- Build and maintain dashboards and reporting infrastructure for forecasting, pipeline health, retention, expansion, and revenue performance.
- Design and improve lead routing, lifecycle management, and handoff processes across Marketing, Sales, and Customer Success.
- Partner closely with Sales and Customer Success leadership on territory planning, capacity planning, quota design, and compensation modeling.
- Support quarterly and annual planning cycles, including forecasting, headcount planning, and operational performance reviews.
- Identify opportunities to leverage AI-powered tools and workflows to improve productivity, reporting, and business decision-making.
- Ensure data integrity and establish scalable processes that support Luma's continued global growth.
- 5+ years of professional experience in Revenue Operations, Sales Operations, Customer Success Operations, or Business Operations.
- Proven experience supporting both Sales and Customer Success organizations in a high-growth technology environment.
- Strong technical proficiency with CRM platforms and systems implementation, including Salesforce, HubSpot, or similar GTM technology ecosystems.
- Advanced analytical skills, including proficiency with Excel/Sheets, reporting tools, and operational analysis, with the ability to translate complex data into actionable business insights.
- Demonstrated hands-on experience building and improving operational processes, systems, and reporting infrastructure.
- Familiarity with modern AI tools and workflows, including platforms such as Claude, and a demonstrated ability to leverage AI to improve efficiency and execution.
- Exceptional cross-functional communication skills with the ability to influence stakeholders across multiple teams and levels.
- High agency and comfort operating in a fast-paced startup environment with significant ownership and ambiguity.
- Experience working across sales and customer success motions with proven cross-functional impact.
- Experience working in media, advertising technology, creative technology, or generative AI companies.
- Experience with advanced business intelligence tools such as Looker, Tableau, Sigma, or similar platforms.
- Experience implementing or scaling CRM and GTM systems in rapidly growing organizations.
- Prior experience helping scale operational infrastructure during periods of significant company growth.
- Demonstrated leadership potential and interest in growing into a future RevOps leadership role.
Luma’s mission is to build unified general intelligence that can generate, understand, and operate in the physical world.
We believe that multimodality is critical for intelligence. To go beyond language models and build more aware, capable and useful systems, the next step function change will come from vision. So, we are working on training and scaling up multimodal foundation models for systems that can see and understand, show and explain, and eventually interact with our world to effect change.
Skills Required
- 5+ years experience in Revenue Operations, Sales Operations, Customer Success Operations, or Business Operations
- Proven experience supporting both Sales and Customer Success organizations in a high-growth technology environment
- Strong technical proficiency with CRM platforms and systems implementation (Salesforce, HubSpot, or similar)
- Advanced analytical skills and proficiency with Excel/Sheets and reporting tools for operational analysis
- Hands-on experience building and improving operational processes, systems, and reporting infrastructure
- Familiarity with modern AI tools and workflows (examples given: Claude) and ability to apply AI to improve operations
- Exceptional cross-functional communication and stakeholder influence skills
- Comfort operating in a fast-paced startup environment with high ownership and ambiguity
- Experience working across sales and customer success motions with proven cross-functional impact
- Experience in media, advertising technology, creative technology, or generative AI companies
- Experience with advanced BI tools (Looker, Tableau, Sigma) or similar platforms
- Experience implementing or scaling CRM and GTM systems in rapidly growing organizations
- Prior experience scaling operational infrastructure during significant company growth
- Demonstrated leadership potential and interest in growing into a RevOps leadership role
Luma AI Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Luma AI and has not been reviewed or approved by Luma AI.
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Fair & Transparent Compensation — Pay is considered competitive for senior technical and some non-technical roles, with posted bands indicating strong market alignment in key locations. Publicly listed ranges provide directional clarity for certain roles and markets.
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Equity Value & Accessibility — Equity is positioned as a meaningful component of total compensation, and language in postings emphasizes ownership alongside cash pay. Signals indicate equity can be significant in senior roles where competition for talent is intense.
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Healthcare Strength — Core medical, dental, and vision coverage are referenced in multiple postings, aligning with standard expectations for venture-backed tech companies. These inclusions suggest baseline health benefits are part of the package.
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The Company
What We Do
Luma AI’s mission is to build Multimodal AGI: AI that can generate, understand, and operate in the physical world. We develop multimodal models across video, 3D, and generative media, and ship them in products like Dream Machine to help creators and teams turn ideas into compelling visuals—fast.
