Intern - Documentation Specialist

$18.00 CAD/hour
The insurance industry runs on Vertafore. We equip agencies, MGAs, and carriers with the core digital systems, specialized AI, and data-driven foundation to eliminate distribution drag across the insurance lifecycle, spanning sales, servicing, and back-office operations.
Underpinned by unmatched speed and performance power, we are the trusted backbone that's taking the insurance industry from friction to flow with Distribution Velocity - speed, performance, and trust - to drive growth at scale.
With over 95% of the top agencies and insurers and 50% of industry compliance transactions running through Vertafore, we lead at the intersection of innovation and trust, giving insurance professionals the confidence to transform and win in the AI era.
Our reach is global, with headquarters in Denver, Colorado, and offices across the U.S., Canada, and India.
We are seeking a detail-oriented Documentation Specialist Intern to support the review, rebranding, updating, and restructuring of product documentation in both English and French. This role will focus on bringing outdated documentation current, aligning materials with current branding and product functionality, and improving usability through clear structure, practical formatting, and adult learning principles.
The intern will work closely with the Training & Content Team and Product Managers, documentation stakeholders, and subject matter experts to bridge documentation gaps, support product release note updates, and help establish repeatable processes for keeping documentation accurate and useful over time.
Key Responsibilities

• Review existing product documentation in English and French to identify outdated content, branding inconsistencies, formatting issues, and functional gaps.

• Update, rebrand, reformat, and restructure documents to improve clarity, usability, and alignment with current standards.

• Use product release notes to identify product changes that need to be reflected in customer-facing or internal documentation.

• Access product systems or environments to validate workflows and capture updated screenshots.

• Rewrite and reorganize content using adult learning principles, including task-based structure, clear instructions, logical flow, and practical examples.

• Partner with Product Managers and subject matter experts to clarify product functionality, understand documentation needs, and build an ongoing documentation feedback loop.

• Help establish repeatable processes for document review, updating, version control, and ongoing maintenance.

• Support consistency across documentation templates, terminology, tone, formatting, and bilingual content standards.

• Identify opportunities to make documentation more functional, searchable, and easier for users to follow.

Qualifications

• Currently enrolled in a post-secondary program in Technical Communication, English, French, Communications, Instructional Design, Education, Translation, Business, or a related field.

• Strong written communication skills in English and French.

• Ability to review complex information and rewrite it in a clear, structured, user-friendly way.

• Strong attention to detail, organization, and consistency.

• Comfort learning new software systems and using them to validate content or capture screenshots.

• Interest in technical writing, documentation strategy, product communication, instructional design, or adult learning.

• Ability to collaborate with Product Managers, subject matter experts, and cross-functional teams.

• Experience with Microsoft Office, SharePoint, documentation tools, knowledge bases, or content management systems is an asset.

Preferred Skills

• Familiarity with adult learning principles or instructional design concepts.

• Experience translating, editing, or reviewing bilingual content.

• Basic understanding of software products, product releases, or release notes.

• Comfort working with templates, style guides, branding standards, and document repositories.

• Ability to identify process gaps and recommend practical improvements.

Learning Opportunities
This internship will provide hands-on experience in technical documentation, bilingual content management, product documentation workflows, stakeholder collaboration, and documentation process improvement. The intern will gain exposure to how product changes are communicated, how documentation supports users, and how strong content practices improve product adoption and customer experience.
Success Measures
By the end of the internship, the successful candidate will have helped:

• Update and modernize a defined set of outdated documents.

• Improve document structure, formatting, screenshots, and usability.

• Align English and French documentation with current product and brand standards.

• Create or recommend a repeatable process for ongoing documentation review and maintenance.

• Strengthen the connection between Product Management and documentation u

Vertafore conducts preemployment background screenings .
We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.
Why Vertafore is the place for you: *Canada Only

• The opportunity to work in a space where modern technology meets a stable and vital industry
• Medical, vision & dental plans
• Life, AD&D
• Short Term and Long Term Disability
• Pension Plan & Employer Match
• Maternity, Paternity and Parental Leave
• Employee and Family Assistance Program (EFAP)
• Education Assistance
• Additional programs - Employee Referral and Internal Recognition

Why Vertafore is the place for you: *US Only

• The opportunity to work in a space where modern technology meets a stable and vital industry
• We have a Flexible First work environment! Our North America team members use our offices for collaboration, community and team-building, with members asked to sometimes come into an office and/or travel depending on job responsibilities. Other times, our teams work from home or a similar environment.
• Medical, vision & dental plans
  • PPO & high-deductible options
• Health Savings Account & Flexible Spending Accounts Options:
  • Health Care FSA
  • Dental & Vision FSA
  • Dependent Care FSA
  • Commuter FSA
• Life, AD&D (Basic & Supplemental), and Disability
• 401(k) Retirement Savings Plain & Employer Match
• Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
• Parental Leave & Adoption Assistance
• Employee Assistance Program (EAP)
• Education & Legal Assistance
• Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness
• Commuter Benefits (Denver)

The selected candidate must be legally authorized to work in the United States.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire.
Vertafore is a drug free workplace and conducts preemployment drug and background screenings.
We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us.
We want to make sure our recruiting process is accessible for everyone. if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [email protected]
Just a note, this contact information is for accommodation requests only.