Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
The Revenue Operations Lead is responsible for driving alignment and optimization across the end-to-end revenue lifecycle, partnering closely with Sales, Marketing, and Customer Success. This role ensures that people, processes, data, and systems are effectively integrated to support predictable revenue growth, improve forecast accuracy, and enhance overall commercial performance.
Serving as a strategic and operational partner, this leader acts as the connective tissue between go-to-market teams, CRM platforms, and performance analytics—translating insights into action and enabling scalable, data-driven decision-making.
This role combines strategic vision with strong execution, leveraging analytics, process design, and systems governance to continuously improve performance and drive operational excellence across the revenue engine.
Note: If this position is filled by a candidate based in Pittsburgh, PA or Charlotte, NC the role will require a hybrid work schedule.
Key Responsibilities
Revenue & Pipeline Operations
- Own and optimize the end to end revenue processes, including opportunity management, forecasting, and booking recognition.
- Establish standardized pipeline definitions, stage criteria, and governance to ensure data consistency and reliability.
- Partner with Sales leadership to improve pipeline quality, deal velocity, and conversion rates.
- Monitor revenue performance, identify risks and opportunities, and recommend corrective actions.
Performance Analytics & Reporting
- Develop and maintain executive-ready dashboards and reporting (e.g., bookings, win rates, pipeline health, forecast accuracy).
- Conduct recurring and ad hoc analysis to identify trends, gaps, and growth opportunities.
- Translate complex data into clear insights and actionable recommendations for leadership.
- Ensure a single, trusted source of truth across reporting platforms (e.g., CRM, BI tools).
CRM & Systems Governance
- Serve as the business owner for CRM and adjacent revenue systems (e.g., Salesforce, Dynamics, marketing automation).
- Ensure data integrity, field definitions, workflow design, and system adoption.
- Partner with IT and Commercial Excellence teams on system enhancements, integrations, and roadmap planning.
- Lead change management, training, and enablement related to process or system updates.
Process Design & Standardization
- Design, document, and continuously improve scalable revenue processes across regions and business units.
- Establish governance models, operating cadences, and performance KPIs.
- Reduce friction and manual effort through automation and process simplification.
- Ensure compliance with internal policies and commercial operating standards.
Cross‑Functional Partnership
- Act as a trusted partner to Sales, Marketing, Finance, and Commercial Excellence leaders.
- Support annual planning, territory and quota design, incentive alignment, and capacity modeling (where applicable).
- Align revenue processes with broader business priorities and growth strategies.
- Influence without authority and drive cross-functional alignment.
Required Qualifications
- Bachelor’s degree in Business, Finance, Analytics, or related field
- 5+ years of experience in Revenue Operations, Sales Operations, Business Operations, or similar roles
- Deep experience with CRM systems (e.g., Salesforce) and reporting tools
- Strong analytical skills with the ability to translate data into clear recommendations
- Proven ability to manage cross‑functional initiatives and influence without direct authority
- Experience with Power BI, Tableau, or similar analytics platforms
Preferred Qualifications
- Experience supporting B2B, enterprise, or multi‑channel sales organizations
- Familiarity with pricing, incentives/compensation, and forecasting models
- MBA or equivalent experience a plus
Additional Information
- Location: Hybrid (Pittsburgh)
- 10%+ travel requirement
Xylem does not provide sponsorship for this position.
The estimated salary range for this position is $110,000 to $130,000 plus bonus. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.
Why Xylem?
We believe in supporting our employees both professionally and personally. Our benefits include:
· Paid parental leave, maternity support, and fertility benefits
· Flexibility and hybrid work options where applicable
· Health, dental, and vision insurance from day one
· Emotional health and wellness programs and Volunteer program (Watermark)
· Paid time off (PTO)/Flexible time off (FTO) and paid holidays
· Career development, advancement, tuition reimbursement, and student loan forgiveness
· Generous retirement savings plan with company contribution
· Employee recognition and discount programs
Ready to grow your career while making a difference? Join a team that values your skills, supports your development, and empowers you to help solve global water challenges.
#LI-RR1
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
Skills Required
- Bachelor's degree in Business, Finance, Analytics, or related field
- 5+ years of experience in Revenue Operations, Sales Operations, Business Operations, or similar roles
- Deep experience with CRM systems (e.g., Salesforce) and reporting tools
- Strong analytical skills with the ability to translate data into clear recommendations
- Proven ability to manage cross‑functional initiatives and influence without direct authority
- Experience with Power BI, Tableau, or similar analytics platforms
What We Do
Xylem |ˈzīləm| 1) The tissue in plants that brings water upward from the roots; 2) a leading global water technology company. Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas. If you are excited and passionate about helping us #letssolvewater, we want to hear from you!
